Excellent place for Pho! Service is quick and the portions are the right size for the price. I like the fresh basil, sprouts, and lime!
Pretty good authentic food. Enjoyed the Duck Platter and some calamari and prawns.
Customer Service I take it seriously. Tonight I called twice tonight. The first time I called it rang and rang. There was no answer. I called back a second time it rang. I heard Lady pick up the phone. Pho Lena How may I help you. I said like to place an order. The lady was very rude to me. We are open for only 14 more minutes. I told her she didn't have to be rude. I hang up the phone. Your hours say 9:00pm. I don't care if it is 8:59pm you should take my order or don't advertise you close at 9:00pm. My order was simply. Whoever I spoke to need to learn manners. They need lesson in customer service.
I’m only leaving one star cause there isn’t a zero star option…. Pho had only one tiny piece of meat mixed in with my spaghetti noodles in the flavorless broth water…. There were no vegetables (basil, carrots, sprouts, cilantro,etc) and no hoisin or hot sauce…. Just spaghetti noodles in chicken flavored bath water…And the Bahn mi…. Well, if you want a hoagie roll with Mayo and not much else, this is your spot. Nothing about it resembled an actual bahn mi. The only redeeming qualities were the staff who were friendly even though the counter girl was FaceTiming some boy while we were waiting for her to get our food. The end……
Highly recommend not to go. I don't usually write review but when I do, it has to be a whole traumatize. This restaurant has some horrible service, waited 40 minutes for water and food. Imagining not getting water within 10 minutes into a restaurant. And guess what? The broth taste like soap. This experience about to be a whole traumatize every time I eat pho for now on. Worst Pho place in Anchorage.
For me to go here make me hurt my head... The waiting time of food was too long and didn't even get serve water until we ask for water. Can't say no more this is the worst pho place I seen. pho doesn't even taste pho..
Service was bad. Waited for 30 min no water.Pho broth tasted like soap. Bad atmosphere
Thought I’d try Pho Lena on the East side of town and now I regret it. Packaging of the food was very lazy AND literally the pad Thai I ordered was so full of oil/sauce that it spilled everywhere. I’ve never eaten a pad Thai where it was oily or spilled like this. Also ordered the yellow curry w/ chicken and felt like I only got about 2-3 pieces of chicken. Thai coffee wasn’t the best either. Don’t think I’ll come to the East Pho Lena again.
The food & atmosphere is great, every order is cooked fresh with precision. What really makes this place shine is the cashier (night shift), she works considerably harder than any other I've interacted with: always a positive attitude, very knowledgeable about her positions, & never folds under pressure although she plays more than one role. Collectively, they make a great team & I really appreciate that ??.
Ordered 2 large ox tail soup to go. Just to find each big bowl of soup only had one little ox tail bone meat in it. Crazy ?