Ordered product but wasn't packed correctly for long travel. However, much to my delight and after finding out that the blame also falls on FedEx, FishEx made all things correct and showing responsibility. Not being able to eat was sent before makes it only 4 stars. I will update review after second shipment.
Above and beyond customer service. An issue that was no fault of their own was addressed promptly by Brandy. Called feeling a little panicked, hung up knowing everything would be fine regardless what happens. Thanks so much!
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Fish Ex always has top quality seafood! The staff are exceptional. Friendly and knowledgeable are the norm here.
I have ordered many times from FishEx Seafoods and after my last order I think I will find a new source for my Alaskan seafood. I ordered 3 Dungeness Crab leg clusters for Thanksgiving. Not only did it arrive a day late, which is typical, it looked as if it was just thrown in a box and shipped without any care to protect its integrity. The bag it was thrown in was not closed and the legs were all broken and tossed about. Totally ruined my display. I ordered 3 clusters for a total of $175.85 and it was such a disappointment. Most expensive appetizer I've ever served and it looked like crap. The anxiety of wondering if it would arrive on time is one thing, but to pay that kind of money for a crappy display is totally unacceptable. I will shop elsewhere!
Horrible service! Website extremely misleading.Ordered ( or thought I was ordering) 5 lbs of fresh, specifically never frozen king crab ( @$69 or $79 per lb.FishEx had a specific time window for the never frozen crab , ending on Nov 2, 2020. I wanted this for my wife's 60th birthday . Having lived in Juneau AK for a number of years, we always had fresh King Crab available, never would touch frozen, even FRESH frozen, it's still frozen. Once frozen, meat is rubbery, watery, and tasteless, ick!On Nov 4 , I received the styrofoam package from FishEx, as promised. Opened and found 5 lbs of frozen crab! It took 2.5 days to thaw in refrigerator the King Crab was predictably, rubbery, and complete tasteless. Not the tender, flakey, and sweet meat that is the trademark of never frozen King Crab. So dissatisfied and disappointed.Sent email to Customer Service regarding the order and received the most rude reply stating I received what 'I had ordered'! Period!I replied back and asked then why was there a specific time frame stated on the website for the fresh? She sent another curt email saying that was for the ' fresh frozen'. End of subject.No attempt to try and correct the rectify the problem, unlike most other quality reputable vendors out there!Stay away from this 'fishmonger'!!! If you want King Crab ( frozen) , go to your local Costco, $11/ a lb not $59-and up like FishEx.Consider yourself warned! Absolutely horrible experience with this group.UsefulFunnyCool
This company provides the most delicious Crab Cakes to menus all over anchorage that you might be familiar with! Snow City Cafe makes an amazing Benedict with them, Tastee Freeze has them on their menu as a munchie, and you probably remember them from the Alaska State Fair every year! I was so excited to find out they could be ordered here, and that they had plenty other seafood products to choose from. Awesome!
They do not deliver, folks. No message, nothing. They just take your money and --- boom, You're scammed. So sad as I had planned to share this meal with friends in a carefully planned socially-distanced gathering. Now I have to scramble for another food option.
Great product! Fast overnight shipping! Still frozen hard with dry ice shipped all the way down here to Florida.
My King Crab legs were delivered timely, nicely packed and fresh. I was impressed with the size and overall taste. Very succulent and fresh. The addition of the truffle butter set it off.