I have been coming to this Taco Bell for years but looks like the management has changed recently. They got last 3 orders wrong consistently. I can understand if they were busy but almost every time, I was the only customer in drive through and none inside the store. What's sad is when I informed the manager, she just rolled her eyes as if I was at fault. This was my favorite Taco Bell but not anymore.
We made a stop to eat and got good food, with clean toilets and a pleasant stay.
This store is GARBAGE. Save your self and go to phenix city or auburn, it's absolutely worth the extra few minutes.Their menu is never accurate, the employees are jerks, the food is never right and even if it is its made horribly.
Literally never get my order right but have been very accommodating when I’ve called them about it and they make it right .
Love it and can't get enough of it.
I dont know what's up with the night crew but they have not once gotten my order correct. I cant get half the things I order.UPDATE 12/8/21 6:00 pm.manager literally made me bring my whole order inside and pull it all out on the counter because she didn't believe I was missing my 6$ burrito. This is absolutely unacceptable service. She had an attitude about it and everything.
Messed up my order (gave me Gorditas instead of bean burritos?) Acknowledged the mistake before I said anything (I think they were training new employees, so I was willing to extend some grace), promised to rectify, and then..... nada. You messed up, confessed, promised to make it good (unsolicited) and did not deliver. Less stars for you.
I done a doirdash order and when I called a lady that works there picked up the phone when I told her don't add sour cream to the Doritos locos tacos she said oh we don't do doordash you will have to come pick it up. I saw I have a Dasher going there to pick my up my order. When I call back to remind her no sour cream on the Doritos locos tacos she told me that they don't come with sour cream and then she hung up on me in mid of me telling her.
The employees were obviously exhausted but still delivered great service with a great attitude
Fast service. They got my order right the first time but my soft tacos were cold. Still tasted good though.