Been sitting here on Carter Hill Rd Montgomery Alabama for 40 minutes for a cheeseburger and chili cheese wrap I ordered on the app 50 minutes ago. Walk inside and one guy on phone. I asked about my order and he asked me what I had. They said it would be out in a minute. Still not here. No answer on the phone or the kiosk
Based on my recent experiences the staff was friendly, we didn't have to wait that long & our food was fresh & hot. The only problem that we had the first time that we had went was that it had seemed like something was going on with their credit card machine that they have outside where they can just swipe it without them needing to go back inside to complete your purchase but the second time that we had went back they had fixed the issue I believe (because it has worked just fine). I would definitely recommend this Sonic.
Fully staffed an I couldn’t get my order taken! A order that I placed online an said it was ready at 8:46pm. At 9:04pm after walking to the door I was told my order wasn’t rung up! If I could give the zero stars I would!
Based on my recent experiences the staff was friendly, we didn't have to wait that long & our food was fresh & hot. The only problem that we had the first time that we had went was that it had seemed like something was going on with their credit card machine that they have outside where they can just swipe it without them needing to go back inside to complete your purchase but the second time that we had went back they had fixed the issue I believe (because it has worked just fine). I would definitely recommend this Sonic.
Explain to me what this is?Is it a hockey puck or hamburger?My poor son couldn’t even eat it, took one bite and said it was hard and hurt his mouth.I am not sure how this Sonic is still open to be honest. Every time we go there, we vow this is the last time. They always appear to be understaffed and overwhelmed with customers. I wouldn’t be surprised if all Sonics pull their locations from Montgomery.
The only thing I hate about this sonic is that they always have your order wrong plus on top of that they ice cream machine is always down. I ordered a strawberry limeade and it tasted terrible! When I took it back that's when they told me that the sprite was out and they couldn't make it..... but sold it to me anyway? Sonic at this location y'all need to get it together please and make sure to fix the ice cream machine.
They take to long to bring out food. There speaker system is broke and we all got food poisoning. So awesome. Not.
This place was ridiculous I waited 35 minutes after I ordered and then had to get out of my truck to check on my order. The employees were in there joking around and could care less about my wait. I watched several customers order and get there food while waiting on mine. When I finally got my order it was cold. I will not be returning and I hope that something is done about the poor customer service
Avoid like the plague had a online order and they never brought it out after a hour they ignored the call to order button on the stall I know they did cuz they would answer for other people who didn’t order ahead many people left out of frustration of how long any order was taking to come out and sonic makes it really hard to cancel orders versus any other fast food app because they know there is a issue with the staffing they hire. Having to call my bank to deny charges for food I never received
Several of their drive up screens will be down- but you won’t know it until you pull in. A mixed bag when it comes to service and accuracy. But when they nail it- best fast food anywhere, easily.