Worst experience I’ve ever had. Paid $$ for inedible steak. I had a pickup order and all of our food was stone cold. You literally couldn’t stick a fork in the steak it was so tough. I’m not exaggerating, you literally had to almost stand up and press down on the form to get into the steak. Neither of the steaks were cooked to what was requested. The fries were stale. The shrimp was stale. I was very courteous and explained the situation and she placed me on hold. I was on hold for 24 minutes. She answered finally and took me off hold and said “hello” as though we were a new customer. I’m pretty sure she ghosted me to the hold line in hopes that I would hang up and then accidentally picked my line back up. I then got her name “Erin” the assistant manager. I reexplained the situation and she said “oh yeah I picked the phone up but no one answered so I hung up and was waiting for you to call back”. Not true. I was on the line the entire time. If she truly hung up, how was I still on hold? She did at least get our refund. The refund took less than 30 seconds so why didn’t she just do that from the start instead of putting me on hold for nearly 30 minutes. Unprofessional and bad food. Mistakes happen and that’s understandable. Not taking responsibility and lying is unacceptable. Overall a horrid experience.
Terrible service!!!! Terrible food!!!!! We started eating at Outback restaurants about 30 years ago and loved it. But recently every visit gets worse until tonight, we decided that we will never eat there again. We were there at least 30 minutes before we received our drinks--about 15 before anyone came to the table. I ordered a filet cooked medium and my daughter ordered a Melbourne porterhouse also cooked medium. Both came well done. The sweet potato that my daughter ordered wasn't as big as a baby's fist and was burned. Of course we were offered new food but we had already been at the restaurant for an 1.25 hours! They did discount our ticket but we went to eat not to get free burned food! Oh, and they were out of cheese which meant no cheesy fries. Never again, especially in Montgomery Al!!
We had a fantastic experience. No wait at early lunch arrival. Greeted with welcome as we walked in at opening time. Drew was our waiter and very kind!!! Timely and attentive with refills and requests. The food was exceptional - everything hot and exactly what we ordered.the Caesar salad very fresh and crisp. It was a fabulous experience start to finish.
Very nasty attitude! With a big 89 score
When I first got here the restaurant was only about half full. I was greeted by a wonderful woman who took my name and informed me that I would receive a text message when my table was ready. This gave me the opportunity to look through the menu and to decide what I really wanted. I wasn't rushed at all. When my table was ready I walked up to the hostess stand and asked the young lady who was hosting If she enjoys her job. She answered in the affirmative. I could already tell that she did simply because of the smile on her face.What I was seated a gentleman named Andrew or Drew informed me that he would be my server and if I need anything I was to let him know.I ordered the original prime rib medium rare, Caesar salad with the loaded baked potato for my entree. I also decided on some of the fried mushrooms.About a minute or so later a warm and delicious load of honey molasses wheat bread was in front of me with that creamy succulent butter. Oh my my. Needless to say it didn't last long.When my lightly battered mushrooms arrived with my Bleu cheese dressing instead of ranch, I was so excited. Why you ask? Because Drew remembered that I didn't want ranch. Oh and did I mention that Drew took my complete order as well as the table of three in front of me without his pad. Smart man. Yes! The mushrooms were plump and juicy. Delicious.When my salad and entree arrived I was in awe. I mean the salad, come on, that salad was the least thing on my mind. If you will look at the pictures of the prime rib you will understand. The marbling was fantastic. Perfectly medium rare.The potato was cooked just right. I love the salted brown butter taste of the Outback baked potato. ( I have a recipe that is just as bit better than theirs but that's in my cookbook.)I will say, I really don't do chain restaurants because they tend to (suck) lose quality control as they expand. But this location has maintained quality and exceptional service. And the food is good.Back to the storyline, I truly enjoyed myself. I'm not sure that you could find better service and satisfaction anywhere else in Montgomery.Oh and did I mention the service. It was FANTASTIC ?
The staff really won me over. I was seated quickly with me children and the hostess smiled the whole time. Our server was very patient as my children took their time and ordered their own food and she answered every question we had. She made great suggestions and didn’t disappear after bringing our orders. At a lot of other places, servers will bring your food and you won’t see them again until they bring your check. I was very pleased with how attentive the staff was here at Outback. I highly recommend them.
This was one of the best meals I've had in a while,by far in the top 5...in my opinion, however I love steak... amazing... Thank you
I had a great bone-in New York Strip steak and their Balsamic Vinaigrette was wonderful, too. My wife's grilled chicken was juicy and tender and the BBQ sauce on the side was very tasty. Our server was punctual, polite, and very efficient. Great meal!
We had an Awesome experience. Service was fast, friendly and with a smile. It was hard to make a decision from the menu, but once we ordered it came out quickly and hot. Our server was very knowledgeable of the menu and helped to steer us in the right direction as to ordering. We loved it all. Manager Bree check to make sure we were enjoying our experience. We will be going back soon.
I’m so grateful for the opportunity to rate the services as well as food experience. We were greeted with a warm welcome from the hostess and Ms. Bree with pleasantries. Our server Ms. April was very caring and thoughtful and offered her favorites that proved to have been everything shared.The atmosphere and visit was refreshing and very enjoyable. I recommend that you hurry to Outback, I’m sure you will not be disappointed.