I decided to have lunch here and when my food arrived it was missing a side which I informed the cashier of. I proceeded to eat and noticed a bug in the pickle I was consuming. I notified the cashier who just stared at it and walked off with it saying nothing. I was disgusted and went to the counter where the manager said from the back, " Can I help you?" I said, " I would like a refund. " The manager just told the cashier give him a refund. A kitchen worker came out picked up the receipt and said "She didn't charge you for the scoop." I doubt that but I didn't eat it either. No apologies at all up to this point. When I received my cash the manager said, "Sorry. "and walked away. This is my second time eating here in a few years and the service has greatly declined.
Such a shame. Service was great. The chicken salad was plain and mushy. It had no taste and the consistency of baby food. I wish they used cubes of chicken instead of shredded chicken to avoid that mushy considtency. A little crunch would have been welcomed too. A layer of crispy onions or a toasted croissant would help so it's not mush on mush on mush.
Great food good clean place to eat
Food overall is good, but the customer service is hit or miss. Half the time they don’t add the extra pickle I pay for.
Very great experience at this location. Service is fast and friendly, and menu is quite extensive with great variations. My food was prepared and served fresh to order, and the Barbie-Q Chicken Salad was delicious! I highly recommend "The Chick" $8.99 special, as it comes with your choice of one of three select soups. Will definitely be dining here more for lunch on the go.
I love this place. Endless varieties of chicken salad. It's expensive but worth it. Clean beautiful atmosphere. Staff is great. Restroom is clean and well stocked.
Mold on my bread, after eating almost all of it. Pretty cool
Food was delicious. Service was fast. Restroom was clean and well stocked.
I ordered through the Waitr App, and when my order arrived I did not receive half of my order. I called Chicken Salad Chick gave them my name and explained the problem to them. The woman was very kind and understanding. She asked me if I could come to Chicken Salad Chick and pick up the rest of my order. I explained to her that I don’t own a vehicle and that’s why I order through a delivery app. The woman then asked me for my address and re-made my entire order & sent another employee over to my house and hand delivered my order to me, in less than 15 minutes! I am beyond pleased with their service and willingness to correct the problem. They went above and beyond today & I am very grateful. I will be from here on out spending my money with this particular store. Thank you so much!
Fast friendly service. Staff offers great suggestions for meal combos. Food was tasty and fresh.