It's a good chick fil a. The owners just get it. Somehow they keep a staff of extremely satisfied workers that do work hard to make sure your happy. The food is what you expect.
I don't know what is going on with the Chick-fil-A locations in Montgomery, AL. I have been very disappointed in the quality of their food these past couple of months. This time around my fries were cold and soggy and surprisingly my chicken strips were warm, but soggy too. I'll provide photos next time.
left out part of my order, had to drive back and get it. Most chick fil a would give something for the inconvenience..nothing just handed me the food that moved on to the person behind me. Was not the usual chick fil a response I am accustomed to. very disappointed.
I love using the app because by the time I arrive at the restaurant, my order is ready and waiting and we can go through the drive thru. Plus, my food is always hot and correct.
Breakfast at the Chick was pretty dang awesome. 2 chicken biscuits combos and a b.e.c. English muffin to try. The service was excellent, everyone was in a good mood, smiling and laughing!
Lowest quality chick dip a I have ever seen. They have obviously hired a McDonald’s manager.
I eat here 3-4 times a week and today was the worst experience I’ve ever had.I use my mobile app to order my food, get the food and it’s cold. I circle back and ask for fresh food and I sit there for at least 15 min as they serve 10-12 cars. Finally I get out of the car to go inside and I’m meet with the tenders. At this point my fries are cold as well and that took another 3-4 minutes. It wasn’t so much that they made a mistake it was the lack of service once it was reported. The short young lady with the long ponytail treated me as if I was being ridiculous.I’m assuming they keep the pre-cooked food in a warmer. Fresh food only upon request after lunch rush?? I’ve never experienced this before and I’ve been visiting this location for years.
This was the WORST experience i have ever had. I ordered a mac and cheese with my meal, she claimed she didn’t hear me nor charge me for it when i clearly said it. But that’s fine. THEN i had a grilled nugget on the order, she gave me the fry and drink for the meal but not the nuggets. She then tried to say she didn’t hear me say grilled nuggets when i was ordering. If you didn’t hear me why did i get a drink and fries for it? She was rude and a manager. This place sucks and I won’t be back. The customer service was awful. She put no ice in any of my drinks either.
Real busy, the girl taking my order was short and rude the whole time I spoke to her and not helpful at all. The girl on the register at the window was very nice so we had to ask her if she took our order and she said no it's the other girl behind her. We also had to check out our dressings and have them corrected. Food was good, we got southwestern chicken salads, the car behind us didn't like the delay, would be good to have a pull-off area.
Was passing thru here and was hungry. Got in line and before I knew it I was ordering. Rolled as round to the window and was greeted by a nice worker. They took my money and they gave me chicken. Only thing they didn't give me was a straw for that ridiculously sweet tea.