I love ordering online and picking up. I wish there was an option to specify things like no gravy on the mashed potatoes in the app.
Customer service here is horrible all I wanted was to add on a drink and was told no it wasn’t even busy it would have taken 2 seconds to fix me a lemonade. Only for me to pull up and have to wait 10 minutes for spicy chicken to come up so why not fix the lemonade. Will not be coming back to this location and don’t recommend anyone to go here
Worst Popeyes I’ve ever been too… we sat in drive thru over 30 minutes they lost our order found a excuse on why they couldn’t open the freezer and didn’t wanna give me my money back… had the nerve to send three different untrained staff to say I’m sorry and mention another excuse they need some more older people who care bout customers service in this joint. We out here pure sleep at the driveway waiting… receipt says 9:12 we pulling out at 9:50 no food mad as hell
Spoke with Marcus the manager this afternoon, concerning the girl at the drive-through. This girl takes my debit card then rings up the order and proceeds to keep my card. She grabs the bag, and turns around to say “what’s this y’all “, and leaves the window. At that point she has thrown off my train of thought. When she returns to the window she hands me the bag. (No debit card).I asked for tarter sauce, she says it’s in the bag. I then ask for napkins. By this time I checked and no tarter sauce. I asked for tarter sauce and she stomp’s away to get it. So why was my card and receipt out of her hands?Ole Mr. Marcus manager defended her every bad act. I guess nothing else could be expected nowadays. Luckily I drove next door to The Dollar Tree, and Ole Mr. Marcus manager brought me my card. So they had full access to my card for 10 minutes or so. Mr. Marcus hung up in my face when I tried to explain what happened. He says I left my card. This is a true statement, BUT IT IS POPEYES RESPONSIBILITY TO INSURE THAT THE CUSTOMER GETS THEIR METHOD OF PAYMENT BACK, AND THEIR CHANGE. THERE WAS NO REASON FOR HER TO PUT MY CARD DOWN. SHE CAME TO THE WINDOW 3 DIFFERENT TIMES.This is Popeyes on Springhill Ave in Mobile Alabama. IF THESE PEOPLE DON’T WANT TO WORK, THEY SHOULDN’T TAKE THE JOB.*There was a time when managers, and worker’s took pride in their jobs. Not anymore.
The food wasn't good and the person at the window customer service was bad!
Worst experience I’ve ever had! Waited in line for 30 mins without ever being greeted or recognized.
Popeye's service is so trash. Every time I try and give them another chance after poor service they find another way to give poorer service. They never greet you or say thank you ?
Omg, yum! First time experience here. So good!!
We were in the drive thru over 30 minutes. We had a coupon for the family meal at 10 pc chicken, 2 large sides and 5 biscuits. They didn't give me the sides first and said they were in the box....Nooooo. A large size coleslaw can't fit in the box. So after opening up the chicken to prove it, we got the sides but No biscuits. Manager needs to be more attentive
Good food. Would be 5 star except lobby is closed. Sign letting you know is SMALL.