I purchased a large club and was told I could only get one fire house sauce packet to go. I asked if I could purchase another one and was told NO! I am very disappointed as anyone knows one packet of sauce for a large sub is not enough! Poor customer service!
Went in today waited 20 minutes for 2 sandwiches that I received that I didn’t order then to go back to return the sandwiches wait another 15 more minutes to find out they haven’t even started remaking the sandwiches that I ordered so I asked for a refund the problem at this location they too too busy caught up in conversation that’s concerning the street life and not the job sad but true they to caught up in outside conversations
A little slow but they were very busy. Typical Firehouse restaurant decor, subs, and service as expected.
If I could give it zero stars, I would. This place never gets my order right. I say exactly what I want in my sandwich and BOOM adding condiments/toppings I never asked for. It’s so annoying.
Had a salad that was ok. Fairly friendly staff. Great drink choices- the sweet tea was delicious.
The manager Kimberly at the McGowin Park Store is a very rude and inconsiderate person that does not know her position. She stated to me that she was the “boss”(she’s not; I however spoke with the actual Boss) and that no one had authority over her. Her behavior and rudeness will have this company with a legal situation if she is not stopped. I watched her give customers the wrong orders as she continued to be very rude. And has so respect for her company, company policy, and the people that she manages. Overall, the food at the Firehouse Subs restaurants are Totally Awesome. Love the different combo choices and the brownies are definitely up the “Ladder” . Kudos to the owners and food management team for bringing out an totally “Fire-some”change in sub sandwiches.
Good, quick, friendly service. Sandwiches are delicious
The sandwich is great . SERVICE is HORRIBLE . Went in to order 10 sandwich boxes. Young lady said you can’t order to go or on the spot, which is totally understandable. What I don’t understand is one employee cleaning behind back laughing or making some type of comment. I didn’t know a customer seeking to buy something or ask about a product was funny or joke. Please hire a staff with class . Should you need some tips head over to Firehouse on Hillcrest. The owner is Jim!!! Thanks .
A good sandwich place! Would be nice to have lemon for your tea.
Good great but no body really said hi like they hated being there plz train your staff be kind