cant lie, this place is pretty epic. i worked here for only a few months and even when im not working, the staff is still just as amazing as they are when i am on the job. matt has an amazing crew of workers and theyre all people i enjoy, including but not limited to david, mike, jason, khiuntae, lexi, errin, nyah, and noah. id highly recommend this place for a job and for just simply the food itself. it is made by an amazing crew of people and is worth it to go and try out. it does not disappoint. 10/10 experience.
They are always so nice when I come in here. I’m pregnant and they are always willing to accommodate me when it comes to the deli meat.
Sandwich was great except the bread was very dry. Staff is friendly and reasonably efficient. It is a big negative that you have to install the Firehouse app to redeem "points". What a racket. I have free sandwiches but do not want their app on my phone.
Do NOT! I ordered pick up through door dash. Waiting on my order from the car, I watched staff place it on the rack. Two customers already standing at the rack, as customer 1 picks up her order off the rack, my bags falls off... customer 2 assist her at picking them up. She literally scoop the sandwiches off the floor and put them back on the rack. I go in tell the staff what happen and that my sandwiches needed to be made again. A worker comes from behind the counter and get the sandwiches to repackage them! Gross! I instantly told them i don’t want them! I was being treated as if I knocked the sandwiches off. When I spoke with the team lead he explained he could remake them, but I would have to wait an additional 30mins, behind all the customers. Unacceptable. What if I had not saw. What if door dash picked that order up! Gross!
DO NOT ORDER ONLINE: Ordered online at 1:10 to pick up at 1:25, arrived at 1:30 and my order was not on the pick up shelf. Stood at the pick up areas for at least 10 minutes before the employee acknowledged me and asked for my name (after making 3 other sandwiches) Just to hand me my order which was sitting behind the counter. Of course it was cold lol
Don't make my mistake and check your orders...my sandwich was thrown together by what looked to be a tornado. No pickle on the side. My daughters kids meal was missing the treat and the cheese wasn't melted. Never going back it took 25 mins for this mess.
This location is always very efficient and consistent. Staff is usually pretty friendly. Still my favorite chain for a good sandwich.
I ordered online as a guest today. My order clearly showed two hook and ladder subs with no onion. We did not receive the pickles. There was no cheese and no mustard. Also they were very light on the meat. We love Firehouse Subs but this location has made mistakes almost every time we visit. Also I was not provided with a receipt with the validation code so I couldn’t post my review on the Firehouse Subs Listens site.
BOTH SUB WERE NOT OVEN BAKED, ASKED FOR EXTRA PICKLE WITH ONE DIDN'T GET IT, MY SUB HAD NO SPICY MUSTARD THIS HAS HAPPENED BEFORE AT THE MADISON AL. STORE IT DOESN'T MADDER HOW YOU ORDER IT THEY MAKE IT THE WAY THEY WANT IT DIFFENTLY WILL NOT BE RETURNING TO THIS FIREHOUSE, THEIR RESPONSE WAS THEY WERE WORKING ON THE OVEN BUT FAILED TO TELL US BEFORE WE ORDERED
Gave me cherry peppers when I said I didn’t want them. Not the first time this has happened…