Store closes at 10 PM. Went by at 730 PM on a Sunday only to find that they were not allowing anyone inside the store, and we had to use the drive through. When we went to the drive through, we were told that the grill was shut down, and the ice cream machine was "broken". We were basically refused service 2 and a half hours before closing.
If you got time to waste this is the perfect place! No line and you still have to wait 5 min to place your order then another 5+ minutes just to receive your order. If you’re not in a rush this is the perfect stop:)
If you ever grew up on Dairy Queen then you can relate to this review. Nowadays I'm assuming this is current policy to align the ice cream inside a tray on the cone,and I get it ... it's the drip tray, but we like our cones to fill the rim of the cone, and lick before it drips ! However Dairy Queen gets 3 stars ,but the place of business gets 5, because the owner of this location was very accommodating, and that was appreciated!
I rarely give this critical of feedback, but in this case it is well deserved. From the foul-mouthed teen taking out the trash, to the drive through employee working the window, this place needs some serious re-calibrarion. They won't be getting a repeat from me for some time.
Brought my grandkids to get ice cream. It was good however it was very cold inside. We went outside to eat. My daughter went back in to place an order to go. She slipped and fell in a huge puddle as she walked around the corner by the table. She came out in tears without her food. I naturally asked what was wrong. She told me she was hurt and what happened and they were bringing the food out. I went inside to see what happened and the lady told me some kids spilled stuff on the floor and my daughter took a pretty hard fall. Long story short, I asked if the manager did an incident report incase she had to get her leg and arm looked at and she told me no. She asked the owner at the Texaco and she said no.So I did have to take my daughter to the ER. She’s getting a scan and X-ray and has really bad bruising. Not sure how this will go but their insurance should pay her Dr bill. Not sure how to address it since they refused to do an incident report.
This place has terrible customer service. Waited in the drive thru over 10 mins and no one waited on me. Pulled around to the window a boy was sitting there on his phone. Asked for the manager or team lead and he said they didn’t have one. Then a older woman came around the corner and he told her what I said, she proceeded to deny it being possible that I was there that long. DO NOT GO HERE, THERE ARE BETTER PLACES YOU CAN PURCHASE ICE CREAM. GO TO HANDELS OR CULVERS. BETTER CUSTOMER SERVICE AND QUALITY!!!Edited to add to the owner who replied. No, I will not be back. I would rather give my business to anyone else that shows more pride in their work and actually WANTS business. You can’t make money if you don’t have satisfied customers. As can be seen multiple times in reviews, this is not the first time this has happened. Reviews apparently are not enough to make customer service better.
My husband and I and my daughter stopped here to get my daughter a kids meal. We had to wait a long time in line to order a food, the only thing was there was no line. Ordering my food was confusing and unprofessional, the kids now was horrible. Fries were cold and not the correct serving, the chicken tenders were overcooked. The blizzard that we ordered had candy only at the very top and the rest was just vanilla ice cream. The young man that gave me my food acted very weird giving me my food, gave me weird looks, did not smile once and seem to have attitude. I will not be going back to this dairy Queen anytime soon. They need to hire teenagers that actually have respect for themselves and want to work.
I told myself I shouldn't even order food here. Horrible service. When discussing my order I told them whay I wanted i ordered the large rotisserie chicken bite basket. They handed me a bag with like 9 bite in it no fries said I didn't order the basket well in fact that's the only way to order it didn't offer to fix it anything. Besides the fact half the menu they don't offer anymore. I said so I paid for whay exactly they decided to read my order back I stopped them said I know what I ordered that wasn't for you to answer me just guve me my food so I ice cream so I can leave. Anywhere you go theses days there is a lack of customer service and care about people's food. I hate trying to go out to eat anywhere.
Worst dairy queen ever. We came on April 26 at 9:35 PM and had to pull up to the window because no one would respond on the speaker. The teenage girl at the window was groaning and annoyed when she had to make our blizzards. Then we tipped her $25 because we figured she was having a bad night. We went back through a second time even after the bad experience because we wanted a brownie sundae and they refused to come to the window. We eventually pulled in the front after 5 minutes or so and saw the two drive thru workers crouched down and hiding near the tables!!! This is not the first bad experience I’ve had at this dairy queen either. Need some workers that will actually do their jobs.
Awesome, just wished they would get there chocolate ice cream machine fixed