Extremely negative experience with the female Subway employees working Saturday, July 30th during the 4PM hour at the Old Madison Pike location. I ordered on the Subway app for delivery.The DoorDash driver Karla L. brought an incorrect order. When you order online and for example order an ACTUAL BOTTLE OF COCA COLA the female weekend employees will give you a fountain drink full of ice. THIS IS FRAUD and not an ISOLATED INCIDENT with incorrect orders. The sandwich was also incorrect as well. The only thing correct i.e. not missing or inaccurate were the bag of Lay's chips.Karla L. was dishonest because she insisted she would return with the correct order she did not. The Doordash call representative could not get in contact with Karla L the driver but was more than happy to file a complaint against Karla L. I also forwarded the video recording with CLEAR AUDIO of Karla L stating she would return with my correct order. I emailed the video to Doordash.My primary angst is the chronic and unprofessional behavior of the NON-FAMILY EMPLOYEES at the Old Madison Pike location on July 30th. When I called about the incorrect order Saturday, July 30th at 4:20PM the NON-FAMILY EMPLOYEE was rude, vulgar and unprofessional. I was nice to her. She claimed her name was "Keisha" after asking for her name several times. I will forward the recorded call to the (manager FAMILY) Haseh on Monday. The rude woman who answered the Old Madison Pike Subway phone at 4:20PM claimed she was a weekend manager. You don't want such a person working for you. This is the older short woman in her 40s who is always taking smoke breaks IF you go to the actual physical location. She speaks as if she has a weight on her tongue. It is a slurred speech not a speech impediment. She always seems to be abrupt and abrasive in my observations with other customers. I was the recipient of her rude behavior today.I will no longer patronize this Subway based on my negative experience with the two female employees I spoke to on the phone. The second woman was also evasive and spoke in circles. Shameful to conduct business in such a manner.I did contact DoorDash they have all the audio and video. The DoorDash support team also filed a formal complaint with the Subway franchise based on the video and audio I provided.
I've been to subway a zillion times but the Sunday afternoon crew at this one was extremely polite and exceptionally helpful and went out of their way to tell me to have a great day when I left. That was an A plus for me. Keep up the good work..signed the guy who asked for tea on a Sunday. Oh and my subs and cookies where good and place was very clean.
This is the best subway I've ever been in. It's the most clean and the staff are so kind and sweet. They know what they're doing and treat you like royalty. Please give them a raise immediately!
3/28/22 3:30 pm Gentleman was very friendly and he made a delicious sandwich for me:)
Great staff. Good for a quick lunch
Making it your way is always BEST. And Sub way is ok . Even though I remove top layer of bread and dive into the good stuff. Don't like to feel overstuffed. I reall love how Clean they keep place of business. And if you like clean everything this is the place to paddle down too .Sub-Way
The food service, eating area, and bathroom were very clean.
Tuna sandwich was great. Fast service. Floor needed a quick mopping.
This is a great subway. It feels so clean and nice. The food presentation was the best I've seen.
Love this location. New menu additions are good