This is the dirtiest restaurant I have seen in the city. I saw through the drive-through a girl dip her thumb in somebody’s ice cream and take it outside and give it to them. And they need to work on hygiene.
Had no food. Drinks only. Contacted corporate, and they offered me a coupon for a free meal. What a joke.
Not only was the server who handed me my food rude, I ordered “JUMBO” popcorn chicken and received this. There’s literally no chicken inside.
Stopped earlier in the week and they weren’t serving food. Drinks only.Stopped today and drive thru the as very long. Placed a mobile order. Paid. Never got my food. 30 minutes later I’m in the drive thru, trying to get my food I already paid for and we haven’t moved.I get being short staffed but shut down one of the ordering methods until you catch up or something. If I hadn’t already paid I would have left. It’s close to 45 minutes and I’m still trying to get food.
If this is the location on Bailey Cove you got some rude people working there. Heaven forbid you oukl inti a stall and bit the drive thru the woman in the morning will cone out, toss your bag at you and proclaim "Next time come through the drive thru" laziness at its finest. Oh and FYI we tried the drive thru, didnt even get an answer hense why we went to a stall.
Ordered a Oreo blast. It had a ton of M&Ms in it. The place is nasty. The tables have writing all over them. Building needs pressure cleaned. The only thing said was well they must have thought it was a m&m blast. So besides cleaning the m&m out the just added Oreo. Having my niece with me that is allergic to peanuts that didn't go over well. Close that location!
Lady at the drive thru wouldn’t take our order. Said they were only accepting orders on the app.
Pulled up to the drive through at 9:45, nobody came to the speaker so I double checked the hours and it said they close at 10 so I waited. At 10:01 someone finally came to the speaker and said nothing but “we are closed you can leave now”. I understand y’all are understaffed but this experience was unacceptable and a waste of my time; not to mention EXTREMELY rude.
Great customer service I was just therefore a doordash order
It's not the food that's bad, it's the lack of staff that makes this location an issue. There seems to be only one employee that works there, and she is doing her best. If I could rate just her she'd get 5 stars for singlehandedly keeping things moving. But this location needs to either get some support from corporate or close down.