McDonald's

1731 Montgomery Hwy, Hoover - 35244
185 reviews
Fast Food Burgers Coffee & Tea
(205) 987-8263

The team working at 7:24PM @ 7/7 today was PHENOMENAL! The girl working Drive-thru had a line but took the time to help an elderly couple order off the kiosk. She answered their questions then hurried back to help her team. Those women were GRINDING! Excellent service!

Female employees are very opinionated and talk about the customers very loudly when working. I'm certain that they know that people can hear them talking about others.When I received my hot fudge sundae it had onions and meat in it (???).6/12/21 8:30 pm.- Lady with raspy voice (like it was strained from yelling) was yelling at employees, talking loud about customers at the drive thru. I waited at the counter and as usual they ignored us. I spoke to a Mexican employee who looked like a custodian and he told the lady's we needed help and the ladies looked at him like he was crazy. When I received my order the Fry bag was upside down in the bag. I told the person who gave it to me and it was corrected. I observed an employee wiping down the french fry holding area with a filthy white rag with brown and black stains on it then pouring a fresh batch of fries into that bin. As I was typing this a customer came inside and addressed the lady's at the drive thru window saying "you don't have to be so rude" I shot video of this event for a record of the encounter. This is not proper McDonald's etiquette.6/18/22 6:30pm:Tables were filthy. Large roach on the floor near dining tables and entrance to childrens play area. All hand sanitizer stations were empty. In men's restroom the paper towel dispenser was hanging open with the towel roll inside sitting at an angle unrolled. The clerk said they had no clean food trays to give to dine-in customers. Ice dispenser was almost empty. Ketchup tray on front counter had old gummy material all over the outside. Some of ketchup packets were stuck together with different color sticky condiment material all over them. Employees still yell at each other despite a number of them are relatively new. French fries were dumped in my bag.7/2/22 (4th of July weekend):Employees said that they could not make any burgers or chicken sandwiches. Customers were only offered chicken nuggets and french fries.An employee was standing at the front counter near the registers eating which is a major health department violation (consuming food in a food preparation area).7/4/22 (4th of July):Two order items were improperly prepared which I mentioned to the employee, when I asked about it he just shrugged his shoulders. A female employee walked up and said he didn't know how to prepare the items because "he is new". So I am being provided food items by employees who are not trained? Earlier I made a large order to be eaten in the restaurant and was given those items in a carryout bag by the store manager. Employees are in the back yelling at each other as I am typing this review.

Consistently the slowest Mcdonalds I’ve ever been to. After 11:00pm you’ll wait over 45min in the drive thru, regardless of what you order. It’s a joke that this is the new standard of fast food.

Didn't actually get any food because they said their systems were down. I ordered through the app, which could have been updated by the location to stop orders until further notice. Wasted trip and still hungry, not many options at 3am.

Service was very friendly. I had the best quarter pounder I have had in years. We are from out of state visiting with family.

the drive thru after 9pm is always SO SLOW. not sure why only one car moves every 10 minutes. i am a Doordasher and have come to this location several times within the last month to deliver. and EVERYTIME i’m sitting in line for 30 minutes to an hour! it’s ridiculous. at least make the inside open 24hrs as well or make a curbside pick up specifically for delivery drivers. please!

I was the only person at the drive thru and a woman said that she's not taking any orders for 15 mins. I asked why and she said "why? Can I use the bathroom?" I drove around and saw multiple people inside. Not working. You cant make this stuff up. I've been here before sitting in drive thru with 5+ cars and line didn't move for 30 mins. The people in this store do not want to work. I can not wait for robot McDonald's!

I love this location. The food is always HOT and FRESH, FRIENDLY CUSTOMER SERVICE and the inside is ALWAYS CLEAN. I HIGHLY RECOMMEND❤️❤️❤️

Have sat in this line for 15+ minutes after 11 o’clock. There has been 1 car that has moved at all. This is consistent at this location and the absolute worst McDonald’s I have ever been too. Expectations are so low for McDonald’s.

I absolutely love ❤ mc Donald's I eat a double cheese ? burger ? with only mustard, ketchup and mayonnaise and they are always freshly made by the sweetest staff and they always get our orders right ✅ and we eat lunch there on Sunday and Monday's those days are when my husband works in town for the price of mine it's unbelievable. $2 and little change is all it costs and u can't beat it anywhere else but I love ❤ it and it is my favorite burger place ever!♡♡