This is a follow-up to my previous 1-Star review for this Applebee's location. I was really hoping that I would be able to either change my previous review or add a new 5-Star review, but unfortunately I am unable to do so. After my previous experience with the BBQ sauce on my dessert, I called to speak with a manager but was only able to leave them a voicemail (at the direction of the automated person when you call the restaurant). I'm not an angry or mean person, so the voicemail that I left was just me letting them know about the mistake that they had made and asking them to give me a call back. Surprisingly, I never heard a word. So now to this evening, I called Applebee's in Rainbow City to place an order for the exact same dessert as last time, and I let the woman that took my order know about what happened the last time. She was very kind and apologetic and asked if I wanted to speak to her manager. I told her that I would be glad to speak with the manager to let that person know about my recent experience. I was on hold for approximately 2 minutes, and the same woman came back on the phone and said that the manager told her that I could have a free dessert. I was very disappointed by the fact that the manager of this restaurant in our small town couldn't take 30 seconds out of their night to rectify my recent bad experience, but it's obvious that this Applebee's doesn't want to fix the issues that they have. Anyway, every time that I order this dessert I pay for an extra side of hot fudge and an extra side of ice cream. I let the woman know that it was the exact same order that I had placed the last time. She took my vehicle information and said that she would see me in 10-15 minutes. I pulled into the curbside to-go space, and only sat there for a couple of minutes before a woman (not sure if it was the same one) came out with my food and with a ticket. She apologized for my previous experience and then told me that I owed $1.65 for the extra ice cream.Like I said before, I really wanted Applebee's to act right and do right so that I could change my review or write a new one with a more positive theme, but it just didn't turn out that way. I would like to thank the woman that took my order as she did apologize multiple times. I could tell that she was sincerely sorry for my experience.The message that I would give directly to the management at Applebee's in Gadsden: you work in a field that has to deal with customers and with the public, so when you have a customer that experiences bad service, you should do all that you can to make sure that that customer knows 1) what happened, 2) why it happened, 3) that you're terribly sorry about it happening, and 4) that you are taking steps to make sure that it won't happen to the next guest.
My wife and I went to see the new Jurassic World movie to celebrate our 23rd wedding anniversary.So we decided to go out to eat afterwards, but being nearly 10:30 there were not too many options. Gadsden, you know. Waffle House or Huddle House are open 24/7, and Applebee's is open until 12:00 a.m.So we decided to go to Applebee's, thinking that it was a little nicer than the Waffle or Huddle.Hmmm.When we were seated, we noticed the people at the table next to us is staring at the ceiling. A HUGE cockroach is crawling along the wall. We asked to be moved -- not much effort to remove the intruder by the wait staff -- and no sooner than we moved did the bug fly down, across the table where we had been seated, and landed on the window blinds next to the table that had been watching it. They screamed, jumped up, and swiftly left the premises. The wait staff looked for it but could not find it.We ordered our food, thinking this was an anomaly. Yet as we ate, ANOTHER one began crawling across the banister in front of our table. We informed the waitress. She killed it and hastily discarded it, apologizing and saying they were going to need to call the “Bug Man” again.Well, a couple minutes later, ANOTHER cockroach shows up crawling on the chair back opposite me. We asked for the check. The wait staff, after having dealt, not once, not twice, but THREE times, with our intruders, was generous enough to not charge us for the coffees we drink.As we headed out the door, at the bench where people wait to be seated, ANOTHER Jurassic sized roach! I let the greeter know and she just shrugged!!!So an after movie dinner on our 23rd wedding anniversary was definitely memorable. Thank you, Applebee’s.Next year, we are going to Waffle House.
Inside of restaurant the floors was dirty, the table was sticky, the restrooms was nasty, utensils wasn't properly cleaned had to send back 3 times, salad leaves was unwashed, food pasta dish was extremely dry, didn't have no cheese even though advertised to have 4 cheeses & under seasoned as well, the drink my friend ordered didn't come with the gummy sharks as advertised. When we got seated there wasn't any utensils @ the table til after we was served a dirty salad. I had to give one star & didn't won't to give that because this whole experience was horrible.
Had to stand at the door for about 15 minutes so we see seated ourselves. We watch the black hostess run and wait and say hi to the black costumers but when white couples came in they had to stand and wait, even one time a white elderly couple was waiting and a black couple came in and she ran to the black couple behind them and sat them do not get me wrong they where not busy plenty of seats where open. They manager watched her and told her Togo home come back for more training he seen what she was doing and said she can not pick and choose who she seats. The food was good but the hostess was a bad image for the reasrunt.
Our server was awesome. Drinks were kept full and she was checking on this just enough to be professional, and not intrusive. Steaks were cooked to perfection and absolutely love dessert
The staff was friendly but slow. The floor needing a good sweeping. The bathroom smelled like raw sewage. Steak was under cooked. Appetizer was good. Ran out of drink (my biggest pet peeve)
First of all I have to say I love the Applebee's menu. They have some of my favorite dishes and I love going here for them. This particular Applebee's was one of my father's favorite restaurants to go to for lunch. And the wonderful people that work there make it all worthwhile.
There wonton tacos are the best thing they have on their menu. The bartender does not know how to make drinks. I'm sorry he definitely needs some more training. And the bathroom had feces all over it.
My steak was perfect! Nice Valentine's Day lunch!
My dinner wasnt very good at all .The garlic mash potatoes had very little taste blend no flavor at mac an cheese had a sweet taste the salmon very good flavor it also was little cold . The manger try to make it right very pleasant to speak with an service very good also .I want be back for awhile,very disappointed in the choice of food I recieved . The service.was good not the food