Thank you for amazing customer service ❤️
A good shake, but slower service later at night. Understandable, though.
The booths were filled with chairs so I couldn't pull up, waited in the drive through for 15 minutes after 9pm. I'm told a total for 5 shakes is $43 after 9pm (apparently it is specific on the app when the half off sale is when it clearly says shakes half off online and for the last 10 years). Then I'm told I have to wait another 15 minutes because the ice cream machine is spitting out water.I'm glad to say that I'm never going to support sonic ever again in my life and anytime I ever talk to anyone about food or places to go I'm going to tell them sonic is over priced and awful.
Made the mistake of trying this location instead of our usual in Muscle Shoals tonight. Just ordered an Oreo chocolate master shake and Snicker blast - most disappointing ones we've ever had. The shake had 1 cookie piece on the top of the whipped cream and not a crumb in the ice cream. The blast was pretty much the same - a cup full of vanilla ice cream with a sprinkling of snicker dust... not chunks, but bottom of the barrel dust.. on top. Both of these are supposed to have extra mix ins, not less. And 25 minutes to get them - will not be back to this location.
Drive thru is always slow. It always takes 2-3 minutes for them to ask for my order. Young female worker said they have 5 minutes to ask and that they are short staffed when I complained. Then I had to repeat my order twice and drink order 3 times. They act like they have never worked at sonic before and it’s the same manager every time. They are just foolishly slow and don’t really pay any attention I will start going to the Helton Drive sonic from now on.
Food was out to us quickly. Staff was very polite, and the patty melt I ate was AWESOME!
You already know..... The cheesecake milkshakes are bustin'!!
Food was hot and delicious and service was fast and friendly.
I know there are not enough staff right now, but I just came through and not only did they forget the condiments I requested and napkins the food was cold and the container for fries was maybe half full.
The woman that served us was delightful! It’s refreshing to have such a pleasant fast food experience! Keep up the good work.