Bianca did a great job in a difficult section of the restaurant during the dinner rush! She was very responsive with the few special requests I had! Pork chops were cooked great! The smothered onions and mushrooms were fresh. Peppercorn sauce was great with the chops! Keep up the good work!
It was the most uncomfortable Texas Roadhouse experience we’ve had. We were frequent visitors to one before we moved to Alabama. While we did get there at 11:15 today we waited a good 30min for rolls, which was disappointing but I guess that’s what we get for being early. My son’s mini cheese burger and fries some how came with bacon on the fries. The waitress tried to take his plate back and insisted on remaking, I declined because we had plenty of fries on the table and didn’t want to wait for a simple thing like fries. I ordered a Salmon Cesar Salad. I’m a huge fan of the Salmon, however the Cesar salad was more like Cesar soup. It was VERY heavily dressed. Our waitress was great about it and insisted the kitchen remake it, I declined and was happy just to eat the salmon, I didn’t want to wait for a new salad and didn’t want the kitchen staff to get mad. She did end up removing the salad from our ticket.The waitress while not to blame for the kitchen’s lack of preparation, putting bacon on things and overdressing a salad was just overly insisting on remaking our food. Like it was a mini argument with my salad. I just wanted her to take the plate away. I had already taken the salmon off and put it on a small plate. I don’t like having to have food remade. There just wasn’t any reason for her to insist multiple times after saying no.
Good hot food. Our server was the best. When in town and want a good steak cooked right ask for deshun. Hope I spelled his name right. Only thing (but it was fixed asap) was the potato skins. Very oily. But fixed so no worries. Good drinks also.
Texas Roadhouse is delivers a great experience, delicious food, and friendly hosts. When our daughter won the crown in her first pageant we told her to pick any place she wanted to go and get something to eat it was her first choice. The rattle snake bites as a appetizer and fat juicy steak after sure do hit the spot just right. It was a great way to end a memorable evening.
So I don’t live in Dothan, I travel all the way from Tennessee and we eat here every time I come but NO MORE!! I had to send my steak back twice and when I cut it up it looked like the pic. I can’t eat pink at all, I mean at all!! Our waitress Ashley never hardly came to our table and we had to get this amazing waitress Mindy to help us, which that is who we tipped!! The cactus blossom was burned and our server didn’t even take it back cause she was hardly at our table, Mindy helped us with that too. The shrimp that came after my child’s plate was so nasty it couldn’t be ate. We was going to speak to the manager but her attitude was so bad to the table next to us we didn’t even bother. I won’t be back and if you live in Dothan I feel bad for you!!
The three star rating has nothing to do with the wait staff or food. It has to do with the poor attitudes of the very young hostesses. We decided to treat our son and his family from out of town to a nice steak dinner. Something we do once a month. When we first walked in the hostesses standing around up front did not acknowledge us at all. The ladies were too involved with their own conversations. One was on her phone not paying attention to anything. My son cleared his throat to get their attention. Even after getting their attention we were not greeted with a simple hello, welcome to Texas Road House, or anything. They seemed irritated we walked in. What was more confusing was the party of three in front of us. They were rushed to a table that was big enough to accommodate 12 people? We heard them tell the young lady that that was too big of a table for their needs. She looked irritated and went back and talked to the ladies that seemed to be hostesses. Instead of giving us that table, which would’ve easily accommodated our party of eight, we waited. The young lady seated the people in front of us, to once again, a table too big for their party size. We even heard the people tell her that they were willing to wait for a smaller size table. We got the impression customers were being seating anywhere there was an opening. Not taking into consideration the actual party size. We got the feeling the young ladies were too much in a hurry to get back to their private conversations. Besides the horrible hostessing we received that night, the food was wonderful and our waitress was outstanding. When we were leaving the restaurant, we again experienced something unpleasant. It looked as though there was two waitresses and hostesses all congregating in the front of the restaurant talking. It seemed like two were arguing or something was going on. Again, we were trying to walk through to leave and they were caught up in their personal conversations blocking the entrance of the restaurant. We witnessed an elderly lady almost catching the door in her face because two of the staff that were talking to the hostesses left with attitudes, not holding the door for the customers. Our son stepped in on time, stopping the door from hitting the other customer in the face. We all decided to come back for lunch the next day. To see if the same thing would happen because this is our go to restaurant. Well what a big difference! The hostess was older, friendly, and looked us in the eyes and greeted us with a big smile. Was very welcoming. And of course again the food was great and the waitresses were wonderful. Management really needs to clean house and pay attention with their hostesses. Maybe put adults up there because that evening was ridiculous. Not professional at all. If y’all can do a great job hiring waitresses and kitchen staff I’m sure you can do the same choosing better hostesses.Update: y’all notice the manager never made a comment about my review. This tells customers complaints are not taken seriously. They should use criticism to help improve the restaurant not ignore it.
Stopped while traveling. Great experience. Cold beverages, fresh from the oven rolls, chilled salads, and awesome baked potatoes. Had a steak first time which was cooked as requested. Fall off the bone ribs a week later. Thanks Lyndsay for great service.
I never post a rating on anything, but my experience here was outstanding. The food was absolutely great. The wait staff was friendly, courteous, helpful and fast. The restaurant itself was clean and nicely decorated. I will definitely be coming back.
Had to change the rating we (me & my husband)went there for my birthday. A sweet b-day lunch date. We didn't have to wait long to be seated. Our server was sweet. I didn't mind waiting for my food it was all worth it it the end. It was nice to see the restaurant vibing with people eating and enjoying a good time. Will be back soon. Thank you for such a great service.
Came here to celebrate Valentines and my little sister’s bday! Our server Jonathan was FANTASTIC! Super kind and attentive. On a busy Valentines night, we had low wait times to be seated, and we got our food quickly.The manager David checked on us and was super friendly as well. Easily the best Texas Roadhouse I’ve ever been to! 100/10 would recommend!