I will never come back to this Starbucks, they are always short staffed and have no reliable hours. I placed a mobile order, they took my money gave me a pick up time and when I got there the cafe was closed. When I called to find out how can I get my order that I’ve already paid for, I was told to join the drive through line that was wrapped around the corner. I expressed how much of an inconvenience this was and how they should turn off the mobile ordering. I was informed I can come back on another day when a manager was on site to get a refund. How unprofessional! They’ve lost me as a customer and I drink Starbucks every day! So annoyed!
Listen, my mom and I got 2 grande pink drinks today at 12:03, and whoever the barista is NEEDS A RAISE. best pink drink i’ve ever had.
I’m not sure how to share my love of the open-crew of this location from my frustration on their behalf for the evident problems here.When I stop by early in the morning the crew has just finished getting coffee brewed and things set up to open. Yet the floor needs washing, paper towels are empty, tables dirty… all from the night before where the evening shift should have already done all of this! Want to keep a floor clean the longest without shoe tracks? Do it after evening customers have left!!Often I come in and there is not enough product. I ask, “Why don’t you have enough product?” The response? “The truck didn’t come.” Or “The truck came but we didn’t get all we ordered.” This is ridiculous! How can these folks satisfy customers when they can’t fulfill orders?I could brew my own coffee at home… and I’m about to do so, not because of the staff at this location (who have a great attitude while having to work through this stupidity) but because higher-up district managers need to get things fixed!
Employees are excellent and friendly. Only negative is the app to order ahead is down most of the time lately. That’s one of the benefits I like
The morning crew is fantastic! The two women who lead the morning have great energy, always pleasant. They work hard even when they are out of products. They put in effort to get to know the customers and all of our names and drinks. Let’s promote these two!!! When the new baristas mess up, these ladies pitch in and always will remake a drink without a fuss. I’m always satisfied and truly in a better mood when i leave. These ladies know who they are. Thank you for the great coffee, and the great laughs.
We went today to get cafe mochas & drink as we shopped at Home Depot. Both cafe mochas were the worst we ever had there. It had amost no flavor & no sweet at all. We didn't finish the; we put them in the trash. $11+ put in the trash. Wah!We have had good cafe mochas before, but this was a bummer. Dang it!
Nice place and staff. Free wifi. And the coffee is oh so delicious.
Nice place and staff. Free wifi. And the coffee is oh so delicious.
I visit everyday! I love my Starbucks in Decatur, AL!
Drive-thru is extremely hit or miss some days; sometimes I have zero issues and my order is perfectly. Other times, like today, I placed my order and it was repeated back perfectly, and somehow between there and the window my entire order was messed up, forgetting one of my items. At least they remembered my cheese danish.