So our server was very nice HOWEVER, the air was not working, they were severely short handed and it made us late for a concert. It took over an hour to get a burger….. beware if you are trying to attend any event downtown.
Food was awesome and delicious. Friendly staff on top of that. I strongly recommend mug shots
First time here and the food and service was excellent! Definitely going to be coming back!
That Bartender I think his name is Dre was amazing had great service. My drink was ordered and given to me in the next minute. I highly recommend MugShots uptown great overall service.
First time back since I had a bad experience a few years ago and I must say this restaurant has done a 180 in the right direction. Staff was very friendly, and I absolutely loved my server Terrica. She made the whole experience great and personal. Also they have an happy hour i plan on come by for at least 2x a week. Ultimately I came for the food but stayed for the atmosphere.
Similar to the other reviews the wait time and the service is just not up too par. We came on a Saturday. The server did not greet us very well. Not very friendly. The wait on a server was long and he was few and far in between when we did see him and he seemed "spaced" out. Food and drinks took far too long for the basic things we got. The food was fine except for the inferno wrap it was pretty burnt. We did try and eat it though to not be wasteful. The parking was also a disaster as they are working nearby but not the restaurants fault. If there was better parking somewhere it's not easily identified or found. Would definitely try again but not for at least 6 months or longer.
Great service and great food
absolutely wonderful food & service!! there was a big game going on across the street cut they were still right on top of getting our food out to us as quickly as possible!!
Unfortunately, we had a bad experience today visiting the BHM location for the SEC Gymnastics Championship. We placed an order for take out and understood they were insanely busy so we expected to wait. I got a text our order was ready after waiting 30 mins, asked the bartender for help and the employee working the to-go orders said they didn’t have our order on file even though I had an email + text confirmation. We waited an additional 20 minutes for our food and they confirmed my name before handing me the bag of food. I should have checked the food before leaving but it was crowded and I assumed it would be correct. We got outside to start eating to find that it was definitely not our order we waited 50 minutes for after it being lost in the system. I understand they were busy and we were very patient but this was an avoidable mistake that cost us $30 for food we didn’t eat. We didn’t have time to go back and wait for it to be corrected since we had to go back for the meet. Pictures of the order confirmation and the food we got instead.
UNDER STAFFED AND NOT PREPARED. Sad excuse for a restaurant in a great location. Friday at 4 we were told it was a 1 hour wait which ended up being closer to 90 minutes. After getting seated we tried to order alcohol when we were informed that if we wanted drinks from the bar it would be another 30 minutes plus, however if we wanted bottled beer we could get that right away. We ordered 2 Miller lights but we were brought Coors light instead. When we went to place our order they were out of most of what we wanted. We had 3 or 4 different people come by the table so I never knew who our server was, which made it take longer to get a fresh beer or the check. This place was seriously understaffed and under prepared. I will not be back and I recommend taking your business to one of the other fine restaurants right there.