this location always has the most helpful employees and they got our food out quickly. i’ve made this my regular store now!
Photos
I go to chic fil a weekly at home and I was at an appointment and went here (hours away) and it was the best location I've ever been to. Ever. I've lived all over the world (military) food was hot, fresh, great. Service was not the most professional as a lady told me another employee made a mistake on the color of my shirt (how they lable you to give you your food inside) but no issues. Will go again.
My sons and I stopped at this Chick-fil-A while we were out of town from North Carolina. I was extremely, extremely disappointed with the attitude and the lack of care that we received here. We waited longer than anyone else to get our order, and while we were waiting most of the servers were standing around joking, and I actually heard them say you better make those shakes, and the another said I ain't doing that. I don't normally talk about race and I certainly don't throw around the race card, but I really got the feeling that racism had something to do with this visit. My boys and I are white. Just about all the people working here were black. To me that's not something that I normally take note of, but the attitude and the stares and the way that we were treated certainly made me feel like we stood out like a sore thumb. Really, really strange. I am a bit concerned that there's a possibility that our milkshakes were spit in or something like that, probably not, but I got that kind of feeling that they could realistically do something like that. I love Chick-fil-A, and I hope that management sees this and is able to talk to their employees that were on today and talk to them about their attitude. They also didn't complete our shakes, with a couple of them not getting whipped cream or cherry. They also told me that the reason why our order took so long was that they were making a new batch of fries, but the fries that they gave us were definitely cold and old. When we asked them for straws and spoons for our shakes, they gave us more attitude.
Aside from the trash overflowing (as pictured) tables were dirty, no paper towels in the bathroom, the kitchen staff, both men and women, had untied hair and no hair nets. Also, we were dinning in but the employees simply packed everything up as a mobile order and left it at the mobile orders stand, the name on the order wasn’t even called out so we didn’t realize our food was ready until later. Verydisappointing for a Chick Fil A establishment.
All Chick-fil-A’s have great food. However, this location does not have a drive-through and only offers curbside from 5 PM to 9 PM. I just left because I didn’t want to go in and be around people.
I like the fast and friendly service with kind faces. Maybe assign someone to assist the lobby customer with drink refills, condiment requests and table wipe downs or other small requests. It was a pain trying to stop someone because they were bringing out orders then leaving before someone could request something from them.
By far the absolute worst CFA in Birmingham! Cleanliness at an all time low. Customer service is extremely bad. You don’t feel a bit of CFA spirit when walking in nor placing your order. The management is very poor. You can tell that there isn’t great leadership in the establishment. 0 out of 10 I do not RECOMMEND!!! ??
Most poorly ran Chick-fil-a I’ve ever visited. One person at register taking orders from customers and employees at the same time. Ordered milkshakes 15 minutes ago and with about 20 employees wondering around, we are still waiting. How hard is this?
I wish I could comment with no stars!!!!. I told one of the lead staff that they need to do a coaching and teach the proper etiquette on customer service because this location is horrible!!!!!! They lie and say an order is not in the system for pick up and it is. They don't greet you, they will look you in your face and roll their eyes. Whomever is over this store and allows it to be ran like that needs to be replaced!!!!! The store is forever not cleaned. I wouldn't eat from there!!!!
Love this place!! If u use the app to order u don't even have to talk to anybody!! U just walk in and grab your food off the shelf. My order was ready in so fast!!