Been a noticeable change at this location. Y’all keep up the good work.
I placed a catering order online for a party (50 guests) over 24 hours in advance and when we went to pick up the order, we discovered the restaurant was closed! Thankfully Guthrie's bailed us out and cooked 150 fingers for us quickly to save my party. My credit card was charged for the food upon order as well. So not only did I not get food, but I also paid for it.The next day, I waited until around lunch time and since I hadn't heard from them I called the store. I was told I needed to come in to get my refund and then I was hung up on when I asked for clarification (hoping I wouldn't have to travel again to this store when I placed the order online originally). Talk about an inconvenience! And who hangs up on customers?I arrived after I got off work to get my refund (thankfully it was before 6). There were two customers waiting for food and several employees there. A few were cooking in the back and a few were preparing a decent sized order. Another in the drive thru was just standing there. Eye contact was made with me by at least two employees and nobody even spoke to me. That isn't even simple courtesy.Eventually the manager came around to help me. He was polite and understanding and refunded me. I was not happy and he dealt with the situation well. He explained to me that the corporate system for taking orders wasn't supposed to allow an order since they were closed. He also stated that they don't get notified when the order goes in - only on the day of the order. Since they were closed, nobody knew of the order.Half of this review is for how poorly I was treated by the employees at this location that wasn't the manager (hung up on, ignored, etc). The other half is how poorly the corporate online ordering system is handled. Money shouldn't be charged to a credit card until the product is delivered. If the location is closed, orders shouldn't be allowed to be placed for that time. Notifications should be sent to the local store long before the day of the order. Had those things been in place, this wouldn't have happened.Auburn is blessed to have many chicken finger establishments. I will be using them from now on. You should too.
Was happy to see enough staff was there so the dining room was open. We both had house salads. They were great. They were fresh, had good tomatoes and the chicken was warm. Good job.
When you have to order from the kids menu to stay under $7+/person, it's bad...8$ for just a sandwich???
The service can definitely improve; they will literally call your order out and still mess it up. So, please check your bag before you leave.
They close at least an hour early every night. Quality of service is usually poor, there’s no accurate judgement of their hours of operation, as they close whenever they see fit.
If you are going to advertise that you close at 10 then that’s the time you stay open until… Not 8:50…..
The line was so long buy moved very quickly. I tried the 8pc chicken nuggets special. I paid to upsize it. I got a large drink but no extra fries. I want do that again. But the was food was served? hot and really good. The nuggets was a good size too. And it wasn't so bad that they give you 3 extra ones. I'll go back to visit again!!
I was somewhat disappointed. No inside dining and food was over cooked and not flavorful.
PRAISE AND THANK GOD FOR THE WONDERFUL EXPERIENCE ON THURDSAY NOVEMBER 18 2021!!!THE BEAUTIFUL YOUNG LADY WHO IS SO NICE AND SWEET WAS ALSO SO HELPFUL HER SMILE COULD LIGHT UP ANY ONE'S DAY ESPECIALLY MINE!!!