terrible staff and service. don't reccomend
I have frequented this restaurant, spending copious amounts of money on orders over the years, but the mess-ups on this restaurants side on my last two consecutive online orders, combined with the poor customer service response I received AFTER informing the staff (including George himself) will make me choose another establishment to place food orders from this point forward.I placed an online order April 21 2022, added sauces (which I PAID FOR) but upon taking the bags home and opening them up, noticed I didn't receive the sauces I requested and paid for (okay, one mess-up, I didn't put too much thought into it).I then placed another order two days later (April 23 2022). Keep in mind, when you place an order online, if you spend $40.00 or more, you get a free order of their pizza bread. my online order total was $38.75, however when I CALLED OVER THE PHONE TO CONFIRM I WOULD STILL RECEIVE THIS DEAL I was told that not only would there be an additional $6.00 added to my bill for the sauces I once again requested, but that I still WOULD RECEIVE the free pizza bread. When I arrived to pick my order up, George was sitting by the register who took my payment and I informed him of the missed sauces I DIDN'T receive on my last order two days ago. He didn't charge me for the sauces I ordered this time which I thought was great, however when opening up this order when I got home, I noticed I didn't receive the pizza bread I was told I WOULD get. When I called back to inquire, I was told (even by George) that I was $1.25 short (considering my order would've been WELL OVER $45.00 for the sauces I had in this order, combined with the fact that there was no pizza bread prepared for my order tells me I wouldn't of even gotten it had I actually paid over the $40.00 mark, so there's something extremely shady going on here)Bottom line is I WAS a long time customer, but after these two consecutive experiences, I will take my business elsewhere. I know I am only one person, but I just want you to know George, you totally failed to properly resolve my issues, and after TWO CONSECUTIVE MESS-UPS BY YOUR OWN RESTAURANT FOR A LONG TIME CUSTOMER you'd THINK you would want to make things right, however it's clear to me you don't care about customer loyalty whatsoever, so again, I will take my business elsewhere and you will never see me step foot in your establishment again.
so what I thought was an isolated incident obviously was not. I was in last week, I asked for a water after my boyfriend asked for a water and got yelled at by the waitress I myself usually don't keep my cool that well but I did in this situation thankfully and the waitress totally lost her s*** she was screaming and jumping up and down saying she was going to fight me now. I'm reading your reviews and I see that this has happened in the past where she has screamed at others. I understand Family Values and wanting to have a family-run restaurant but I really think you need to put her in the back. lol
Everything is very good. Can’t wait to go back.
Wouldn’t recommend the pub if you’re freshly 19. I turned 19 on 03/31 and when I wanted to experience a pub yesterday, I was met with terrible service. A women waitress with an accent demanded my ID, I gave her because I am 19, she then came back and told me “you’re not allowed here, you’re 18” and I said “no. I am 19” and she kept saying I’m 18 in a rude tone. I will not be going back and I’ll enjoy other pubs that are genuine. Went to Boston pizza after, they read my ID and let me have a mixed drink so I’m obviously NINETEEN!! Terrible waitress you have there. She needs to learn how to read IDs and have some respect for paying customers.
worst service in Regina!!
Wouldn’t recommend the pub if you’re freshly 19. I turned 19 on 03/31 and when I wanted to experience a pub yesterday, I was met with terrible service. A women waitress with an accent demanded my ID, I gave her because I am 19, she then came back and told me “you’re not allowed here, you’re 18” and I said no. I am 19 and she kept saying I’m 18 in a rude tone. I will not be going back and I’ll enjoy other pubs that are genuine. Went to Boston pizza after, they read my ID and let me have a mixed drink so I’m obviously NINETEEN!! Terrible waitress you have there.
Can't rave enough of this place ❤️.. Honestly speaking I didn't have high hopes at first entering the place and settled my expectations at "possible decent to average dining experience". Not so attractive interior with a touch of retro looks. Very basic and simple.But they reminded me again of an old saying - " don't judge a book by its cover".By far THE BEST MEAT PLATTER we have had in Canada till date. They say it's a platter for two but can easily satisfy four hungry people.Highly recommended.Service is very fast.. it took them hardly 15-20 mins from order to table.Definitely going back again but with bigger gang..⭐ Recommended.
Ordering delivery through Regent has been a bust. I've ordered twice and both times parts of the order were wrong. Today, they brought the correct item after I called, and the driver was so sweet and apologetic. So it should be all good right? Sadly, after a couple slices of our pizza I noticed the dough is stuck to the bottom of the box. That's when I noticed it wasn't cooked. It is sticky. You can stretch and work it like literal uncooked dough. I tried to take a pic for ya, not sure if you can tell, but I'm reluctant to eat it and even further disappointed because I had bought it as a treat for me and my spouse!
Wow !When I left Regina 37yrs ago Sammy's was the best pizza in town.I'm back Sammy's is gone and Regent has the honors now.Delivered hot,fresh,in one piece and amazing! Calgary has some good pie but Regina still has the best pizza in western Canada ??. Thanks Regent ?