Good place that I would have given 5 stars for if it wasn't for one unpleasent experience.As per usual, I go to study there with my friend. Normally we always order a drink and a little snack because we are not free loaders. However, just as me and my friend were getting ready to sit down the owner comes in and rudely asks us if we are gonna order something. We said that we will once we take off our jackets and settle down but the owner wasn't having it and kept repeating to us that people use the cafe "like a library". After what felt like 15 min, he finally left us alone, however the pressure he was putting on us to order was very insulting so we decided to leave and go somewhere else. I'm not gonna pay 5$ for coffee to somebody who doesn't even give us time to decide what we want from the menu in the first place.
This is my favourite coffee place ever! It’s the only second cup that makes the coffee the way I like it. And the staff is super friendly, totally recommend !!!
Our favorite coffee place in Montreal! This location is amazing and the service is top notch. The Pistachio Latte is not to be missed. ?
I went to study for the first time in this second cup. I took an Uber with my boyfriend to go there as I’m operated on my foot (I CAN’T WALK LONG DISTANCES). When I got there we wanted to use the bathroom but it was closed. My boyfriend went to Winners to use the bathroom and I waited. After few hours, I needed to use the bathroom urgently and asked the manager if she can make an exception. She said it’s a company policy and she can’t do anything, I felt I was talking to a wall. She was not understanding at all. I had to take an Uber to leave.Second of all, how come the place is open for ONLY Vaccinated people to eat and drink and you’re talking about not using the bathrooms for safety! I always study in cafés, if they open their dining room, they automatically open their bathroom too. So don’t blame on Covid for you nonsense.
My favorite coffee shop in the west island. The owners are good people. The coffee is so much better than the other places.
Lovely cafe! The service here is unmatched and the drinks are amazing. This is definitely my go-to cafe to study and to hang out!
I agree with Youstina 100%. In addition, the owner(s) were complaining about clients during more than one of my visits (very unprofessional and rude). Employees are great, however, still never coming back.
Moving away this week, but the only thing I will truly miss is my daily early morning coffee time at this Second Cup. The staff has always been great but in particular the early morning staff (6:30am) goes out of their way every morning to make my time there a living hell lol? Seriously I've been going for 3 years every morning and not being able to do it anymore will really hurt.
My wife and I have been frequenting this Second Cup for 10 years now and sadly, the time has come for us to move away from the West Island and say a fond farewell to our favourite place to grab a hot beverage and just stop and chill.The current owner and his staff have made the place a welcoming and friendly place to grab a quick hot beverage and stop and chat, or hang out to read or study while finishing your drink. Once you see the number of regulars that come and go on a daily basis, you'll be able to quickly see the proof of how we feel about this location.Even through the challenges, both economically and environmentally, and with constantly shifting government regulations, the ownership kept a smile on their face, a hot coffee brewing and a kind word or joke readily available. It was nice to be able to have a constant lode stone through those troubling times.Thank you Second Cup Centennial Plaza team for all that you have meant to my wife and I. You can rest assured we will be back whenever we can get back to the West Island.Keep the coffee hot for us!
I came here one night with my girlfriend and she ordered me a small drink. I noticed the bill was too high so I asked the lady working there (dark hair and glasses) and she was very rude. To start off with, she messed up the order which I didn't really care as she seemed tired and out of it clearly. She told me that I was wrong and that I'd ordered what was on the bill. Her argument was "I would never do that" and said "well it seems you enjoyed it anyway" as her response. She completely degraded my girlfriend and I and threw the money that was overcharged at me. Instead of fixing a simple misunderstanding, she got completely hostile. I asked to speak with a manager and she said she was the OWNER. I don't understand how someone so disrespectful and incompetent in customer service can own a store. I don't recommend coming here at night as the workers seem very cranky and deliver poor service. It's a shame that something so small can turn into a bad review and less business. I recommend going to the one in Fairview as the drinks taste a lot better and the workers are very respectful and have an uplifting mood other than the *owner* of this place. I've never seen something so miserable in my life. Consider replying with useful feedback and reflect on being more ethical in a working environment