Pre-ordered a dozen cupcake for a birthday. Picked them up and instead of being fresh moist cupcakes they were frozen and rock hard.
Love the mini cupcakes here. The size is perfect. I really enjoy the box of mix assortment. Moka and Salted Caramel flavour is my favourite.
Cannot be relied on for custom cake delivery for special events. If you have a special occasion think twice before ordering from here. Delivered cake to wrong address and do not respond to email/ or enquiries. Only responded with one email saying that the cake was delivered. Finally someone called today after having left this review.
Hand crafted Gelato AND soft serve. They cycle the soft serve flavors so go there often to try the new concoctions. They have a pairing of flavors. When I went, I had half Mango and half coconut on a homemade cone. Very tasty.Great homemade cookies too.Prices are reasonable for the quality.
I ordered vanilla and rum & raisins ice cream on a waffle cone. First, the vanilla ice cream was just vanilla ice frost. I even found a chunk of ice stuck in it. Second, each scoop was minuscule. Both scoops barely reached the edge of the cone. I used to like this place, but I'm not longer going back.
I have ordered my birthday cake a month in advance. I went to the store 7 times to make sure eveythings is ok and i have met 6 of them. I have received a real disaster in terms of taste and shape. Nothing was respected and i have all the proofs Ann- marie the one who answered me after 3 weeks of calling was unprofessional, and very verbally agressive. she ended the discussion without a notice and refuse to listen to me. They put the cake in a very bad pakaging that smells ( have pictures) + the flowers i have requested to decorate the cake on the top were inserted with a metal rod all inside the cake (pictures provided) the cake costed me over 200$ and all thrown in the garbage as it tasted the brown carton/ card bords not used for food. I have refused the cake the cake of pick up and they told me you have to take it and ask for reimbursement, now they refuse to talk to me. I was obliged to go buy another cake to take it to the restaurant for the bday party as that cake was a real disaster.
One of the best cupcakes I ever had was from this location! Simple but so yummy. Not too sweet but it was so flavorful. Can’t wait to go back there when I am Montreal again!
I went to the one in Old port today. Bad experience. I got there to pickup my order, only to be told that it wasn't ready. When I asked her why it wasn't ready, she responded "honestly I'm not too sure". She asked me to wait 5 minutes for them to prepare it. I ended up waiting 20 minutes. In the kitchen, I could clearly see the employees struggling, not even wearing their masks, and holding the eatable picture in their hand without gloves for a good minute. Then when they gave me my order, I asked to see the cupcakes. She opened the box and the eatable picture was clearly cracked and it was horrible. So when she was in the kitchen holding it in her hand, she was asking her colleague if it was "acceptable". I told the girl I wasn't happy with it, she said it's normal and it can't be fixed. I will NOT be going back there. Horrible experience!
I went to Les Glaceurs early last Saturday morning to order cupcakes. I asked if they could do special icing for a Baby shower (vanilla cupcake with gold and mint icing). The young girl who served me said: uuhh yes but went to see the asst manager who came to see me and told me that I had to order online. I replied: but Im here. I want to order 30 regular size cupcakes and 25 minis. Again she replied that I had to order online but then had a change of heart because I said I could go elsewhere. Which I should have. I gave my information, told them what I wanted. They did not want a deposit and did not give me an order no. and said it was ok with just my name. This morning, for the baby shower I went to pick up my order. They couldnt find it and asked me for my order no. because the boxes dont have your name, just a number on the box (which I wasnt given). Finally found my order. I asked the manager to show me the cupcakes and OH MY GOD vanilla icing with sprinkles, which is NOT what I ordered. I was livid so they went to the back and removed the vanilla icing and sprinkles and just did put vanilla icing and little gold balls on half of the cupcakes and mint icing with little gold balls on the other cupcakes, which is not even close to what I ordered. But at the cash the asst manager was very happy with herself to remove $10.00 from my invoice for the icing on a $140.00+order!!!! Were the cupcakes worth it? how wrong can you go with vanilla cake? I AM NEVER GOING BACK THERE. The service was horrible and at the end of the day, if you cant do what the client asks for, then say it, I would have gone somewhere else and most definitely have gotten better service to start and my order would have been perfect.
I order a Birthday Cake and it was beautiful and so delicious. The design was as I specify. Great service and fast response for any of my doubts, I totally recommended! Perfect to surprise the people you love and care!