As wedding season is coming up, I thought I’d add my review in case any bride is thinking of staying here the night before their big day. I actually stayed in the Deluxe Suite last July (night before my wedding) and the bad memories still creep up from time to time.Let’s start with the pros. The suite itself was nice. It was spacious and I felt comfortable enough throughout the hectic morning when my hair stylist and makeup artist joined me in the room. I had my “first look” at the stairs near the lobby and got some great pictures. We also had some beautiful family pictures taken in the little garden area. The main reason why I stayed here was for the location. I thought it would be easier and more efficient to be near the places we would be taking pictures at before the ceremony.Now the major con. I did not get ANY sleep and I think that’s one of the worst things that can happen the night before your wedding. There’s zero soundproofing so I spent all night tossing and turning, getting so frustrated with the constant ruckus outside in the streets. I tried to change room but of course they’re all booked. The concierge was nice enough to have someone from their sister establishment bring over some earplugs - that’s A+ service there! But unfortunately, I was still able to hear all that noise through the earplugs.I was completely exhausted in the morning and kept worrying about how I was going to get through the big day without any sleep. Thankfully my adrenaline and the day’s excitement kept me going. But brides, be careful if you’re thinking of staying overnight here before your wedding. You need your beauty sleep and I’m worried you won’t get it here.
This hotel was mixed! It had really wonderful service and staff… kind and attentive. The location is also great.The suite we got was in the Maison, and it honestly was tattered, dirty and there were intense sewage smells all weekend. The sofa in our suite was frayed all over and had dark dirty staining. The rugs we pretty gross and the room hadn’t been vacuumed particularly well. It’s an expensive hotel to have rooms in that condition. It unfortunate because the location, staff and the historic architecture are all really nice and unique.
I have a passion for hotels. In fact, I don't so much go travelling as I go "Hotelling". To me, a great hotel is more a verb than a noun! Why? Simply, a great hotel requires more than the expected luxuries, all of which the William Gray offers in abundance: large rooms, carefully designed appointments, a wonderful bed, "enough" closet space and what is, without exaggeration, the greatest shower head I have ever encountered. (Yes, I took a picture of the shower head!) However, what sets the Gray apart from other wonderful Old Montreal hotels is its remarkable staff. I spent four wonderful days here - a delayed birthday celebration. My every request - including a few I hadn't actually requested - was met in a calm, professional, engaging manner. The Gray's staff has managed to elevate "teamwork" to the level of an elegant art and their energy is infectious. For example, the charming Concierge Team - Veronique, Sabina and Leonie - organized almost every aspect of my stay, suggesting amazing restaurants, the best routes to attractions, and even (Thank You!) a couple of things to avoid. A few moments with them each morning and I was ready to head out on that day's adventure. Add to all this people power a perfect location, an excellent restaurant (Maggie Oakes) and some truly amazing bartenders and you have everything you need to make an urban getaway a hedonist's dream. My thanks to you all and I will see you the next time I need a "birthday"!
Excellent service and exquisite location. The staff at the William Gray went above and beyond throughout my stay. I enjoyed my stay thoroughly and was actually disappointed to leave. Bon travail!
We truly enjoyed our stay at the William Gray. It’s a beautiful space and the staff went above and beyond to make our stay a special one. Shout out to Veronique and Matisse on the concierge and front desk, respectively. The thermal spa was a nice treat and excellent value. We will definitely be staying here again.
The room was clean and the service I received was impeccable. Having a good restaurant attached to it is a huge plus. I would recommend this place easily.
Beautiful fusion of old historic property combined with the new modern architecture. This boutique hotel is nestled in the heart of old montreal. The rooms are cozy and comfortable. The village views provide the much deserved escape from the day to day busy life. Top restaurants, cafes, bakeries are at the property and steps away.
We decided to do a getaway to Montreal specifically to go to the Spa at Hotel William Gray. It wasn’t our first time to the Spa, but it was our first time staying at the Hotel. Everyone was professional and helpful, they even gave us a call on the day we were arriving to let us know that a funeral was at Notre Dame C and streets were closed off and advised us of delay. Maggie Oaks delicious- steak frites, salmon another night great presentation, good portions and all delicious. Must try the cheesecake! We were even there to catch the last two days the Terrasse was open , It was perfect. This will now be our go to hotel when we come back to Montreal.
Comfortable rooms and friendly service, but everything they advertise online is not available, so bear this in mind! The roof terraces, gym and other reasons we chose to stay here were all closed for no discernible reason and without warning nor apology. Similarly, no availability in the spa for the duration of our stay. Disappointing and they should really update their website to reflect reality.
We decided to do a getaway to Montreal specifically to go to the Spa at Hotel William Gray. It wasn’t our first time to the Spa, but it was our first time staying at the Hotel. Everyone was professional and helpful, they even gave us a call on the day we were arriving to let us know that a funeral was at Notre Dame C and streets were closed off and advised us of delay. Maggie Oaks delicious- steak frites, salmon another night great presentation, good portions and all delicious. Must try the cheesecake! We were even there to catch the last two days the Terrasse was open , It was perfect. This will now be our go to hotel when we come back to Montreal.