7 out of 10 times its a great experience. Sometimes you gotta re explain a menu item (I think this may be poor staff training or lack of care from the serving staff im not sure) multiple times while they argue with you (even though ive been to this location regularly for 10 YEARS) but eventually I manage to either get them to comprehend or I get a manager that knows what I'm talking about . Other than that the food is almost always fresh ( but sometimes it's not and you have to fight to get it made fresh). Ever since they changed there burgers to these new gross ones though I would highly recommend avoiding them. The old delicious flamethrowers and grill burgers are gone and cheap gross fake meat has replaced it. I would have made this a 4 star bit those burgers are really really bad(but if you like McDonald's gross burgers you'll probably like these ones) the quality is a massive drop from what they used to be and if I didnt still get good Blizzards and chicken strip it would be a 2 star rating no questions.
The decline in cleanliness and customer service at the Charlottetown location has been really bad. This used to be the best fast food joint for a 100 % beef burger but now they taste like frozen thin processed patties. I also got a blizzard last week and it wasn't stirred enough, all my skor pieces were in the top part and then all vanilla ice cream below.
I understand inflation is the reason prices are going up on EVERYTHING. But why are prices inflated while products are becoming deflated?DQ used to have 2 for $5 deals. Now it's 2 for $6. Bought 3 chicken wraps tonight for over $10. Wouldn't be so bad if they put an actual chicken strip instead of a chicken nugget. Most of it was bread with a couple pieces of shredded lettuce and cheese and a pathetic piece of meat. If prices are going to keep rising, the sizes better not keep shrinking.Also, I can't remember the last time DQ didn't ask to pull ahead and wait. It's literally every time. Even for 3 nugget wraps. Thats it. The more I eat out, the more I remember why I like eating at home! It costs less, tastes better. Take out is going to become a rare treat from now on. Everyone seems to hate their Jobs and you can literally see and taste the hatred.
I really like Dairy Queen but I'm gonna give this location 3 stars due to its declining quality as of late. Chicken strips are very small, potato skins are sometimes still cold, and order accuracy hasn't been the greatest. It's not ideal for someone who uses the drive-thru. I hope they improve on some things in the future.
I used to really relish their banana split, it used to be my go to desert at least twice a week along with my kids. Not any more as now a days it's most hopelessly made by untrained and unsupervised staff. The last banana split I got was without any wiped cream and no toppings either, it was half hazardousley put together some how. I will certainly miss my DQ bananasplit here.
Found a hair all the way through my ice cream cone. When I took it back in to show the employees, no one said anything to me, just tossed it in the trash and made a new, smaller one. Nobody apologized to me or showed it to anyone else. I understand that things like this happen, but they weren’t that busy and could’ve handled the situation differently. I also thought fast food restaurants were supposed to wear hairnets?
I was very happy with my daughter's birthday cake from here. They were able to add a Roblox pic to the top for her too.Also we all enjoy getting ice cream here occasionally.
Terrrible customer service. It appeared that the 2 employees I interacted with didn’t really care about their job or how they performed. Additionally, my $5.79 banana split was very small, smaller than other DQs I have gone to, the employee neglected to add the third sauce and when I went up to ask for the omitted sauce to be added to the third ice cream he slathered over the others. Also, he said that whip cream is an extra charge! Like what the heck DQ? Gouge the customer much? Should have taken a pic to add to my review just to show you how bad the iconic treat has become. Very disappointed in this location.
Please stop advertising blizzard flavours that you do not carry. I have gone to this location a couple times over the past two or three weeks and ordered an Oh Henry! peanut butter blizzard only to be told this location no longer has that flavour. Despite being told this, you continue to advertise the blizzard on a poster inside the store and have the flavour on the menu. The least you could do is put a piece of dark paper over the flavour or write a notice saying you ran out of Oh Henry! inside your store. I am most disappointed in the lack of communication.
The Charlottetown location is definitely NOT Senior Friendly and others could slip in the parking lotI was just on my way to enter when there was a sign to use doors on other side.Ok.I went to walk in front of the store and found NO plowed walk way.Idid that slipped on some ice in the parking lot.At age 65 I have anti slip studs on my boots and a spicker end on my cane.I fell directly on my back and luckily my son and some kind stranger s helped me to my feetI'm going to check myself every day in case I s.uustsined any serious injury. If so, I will contact legal counsel and the Franchise owner will be held rems.ponsiblrAs I said I do have witnnesses who will testify on my behalfThllllllllll ball is now in your court