This place is super tasty and it’s definitely got the pub feel. If you enjoy a quiet, spacious pub this isn’t the place. Every time I’ve gone it’s busy and the live music adds to that loud atmosphere. If you want a pint and some good food it’s a great spot to visit.My favourite dish and the reason I go is their spin on the Big Mac Burger. Juicy, just the amount of right sauce and perfect crunch with the toasted bun and fresh lettuce! The fish and chips is also good but beware - some days it’s mostly breading! The side salad I ordered I was stoked for but unfortunately it had no flavour.
Nice and clean. Friendly staff. I thought the food was ok. Fries were very tasty with a big portion. Friend got fish and chips which looked amazing. I thought it took some time to get the food, however I was chatting with a friend. It’s definitely worth another visit.
App was slightly burnt, they replaced it no issue. Burgers patties were overcooked but still not too bad with the good amount of blue cheese and onions on it. Great place for a pint, ok place for food.
Wanted to quickly share how disappointing my last experience at The Thompson House was. We arrived around 12:45 for lunch as a group of 4. There was only a small handful of other patrons in the building and most had already eaten, as plates were still on their tables.We ordered 2 sandwiches, a burger, and the lamb stew and grabbed some beers. More patrons began to enter the restaurant over the next hour, none of which waited any longer than 20 minutes to receive their food. At 1:40 I finally asked our waitress where our meals were, and she responded by saying, “some food takes longer to prepare compared to others.” I politely asked if they could hurry as we had been there for nearly an hour. Not even 2 minutes later, we watched as the same waitress came out of the kitchen with a double cheeseburger and a Ruben sandwich for a couple who had been seated just 20 minutes prior. These were 2 of the items we ordered, and were included in the ones that I was told take “more time to cook.” At this point it was 1:55 and we asked for the bill, as we could not wait any longer for our food. This is when the waitress admitted that they had lost the ticket and were putting a rush on our food, in essence coming clean that she had lied that our food was just taking longer too cook.The waitress came back with our bill and said the manager had removed 2 of the beers for the inconvenience. When we looked at the bill it still had all the food on it, and when we asked why this was the case, the waitress said they were packing our food up for us to take home. I explained that the point of eating in a restaurant for over an hour is to actually consume the meal that we ordered, not to bring it home and that we not only didn’t want to food any longer, but that we would not be paying for it. When she came back with our bill the 2 beers that were, “removed for the inconvenience” magically reappeared. We fully intended to buy all 4 of the beers, but found it not only rude of the manager/staff to include them again, but a bit cheap and tacky after originally removing them as an apology for their mistake. We politely paid the bill for the 4 beers and told the waitress, that these things do happen and that we hoped the rest of her shift went well.We do not plan on returning to the Thompson House because of this issue, and are still a little amazed at the overall lack of problem solving skills exemplified by the manager. He did not even have the dignity to come out and apologize for the fact we had waited, at the point of paying for our meal, an hour and 15 minutes. To say that I have received better customer service and understanding from a fast food restaurant would be an understatement, as they at least take responsibility when an order is incorrect or try to make it right in some fashion.I would not recommend this restaurant to anyone and feel that we were not only “shrugged off” as a problem for asking where our food was, but also lied to when we inquired about the status of our order. Windsor has enough stand out restaurants throughout the city, and I would recommend anyone try another restaurant, even the local Burger King, before sitting down and expecting a pleasant experience at the Thompson House. If Google allowed me to give a “zero-star” rating I would, however I guess a 1-star review will have to do.
7 of us went for a birthday celebration. 3 out of 7 of us were disappointed with our meal. 2 of us complained as we had the same meal, it was the special of the day. I had the soup first, which was great, and then a breaded chicken sandwich that was over cooked and very thin so it was crunchy and very dry. We told the server who said there was nothing she could do because the manager had left for the day. She had no authorization to do anything about it. We weren’t offered another meal, and we both would’ve taken that because we could’ve brought it home since everyone else was done their meals. We both followed up with phone calls to the manager, and never had our calls returned. I finally talked to someone, after many attempts, and they said there was nothing they could do at that point. They wouldn’t even offer us a gift card for the cost of the meal so that we could come back and try something else. I don’t generally complain, especially during Covid as I understand the predicament the restaurants are in, but this was so poorly handled from start to finish that I can’t believe they didn’t want to rectify it. ‘My husband and I spent over $100 and would’ve happily returned to give it another try if they had tried to work something out with us. Needless to say, we won’t be going back……
Always enjoy the food here. Irish style pub. Great fish and nachos. Mid range price level. Clean and has some cool history.
Great food, atmosphere and staff. No complaints!
The food here is so good! The staff is friendly! It's obvious that it's a welcoming spot. Get the Irish Nachos!!
Always enjoy the food here. Irish style pub. Great fish and nachos. Mid range price level. Clean and has some cool history.
Fantastic food, great beers on tap and the staff was warm and welcoming. One of my favorite spots for a quick pint or a nice meal.