Exceptional and delicious food, I love the mood the place has, and the staff members were nice. Will surely come back in the future.
I arrived at 3 and ordered a burrito. When it came time to customize I was told there were almost no fillings available. Just a small amount of onion and some corn. No tomato or salsa or anything else! When I asked why I was told because the location closes at 4 (in an hour). Without half the items available, it was essentially closed at 3 and certainly not value for money. I felt bad wasting food but I left the half made burrito and went elsewhere.
We wanted to try this "national treasure" since I have only had a one-off version here in the USA. Stopped in on the way to th he bus station and ordered a regular Hogstown and Cheese Steak. The sole person running the store that early on a snowy day engaged his in conversation while cooking our to go order and he fixed it fairly quickly. The food was still piping hot after a walk down the street. The regular was almost too much food. Plenty of toppings on both styles, i only regretted not getting double curds to keep that gooey cheese going. I would guess the container was maybe half fries half topping. I thought i would be put off by soggy fries, but they held up well to the gravy.
I tried the one's at the airport in Toronto, overpriced but not so bad
This Whitby location is the Head Office, not a restaurant at all!
When ordering through Uber Eats at this location there was no section to request extra gravy and cheese curds. Knowing that curds and gravy cost extra I ordered an extra bottle of water for $2.99 and put in the comments to please replace the water with the above. When I received my order I found attached a condescending note from one of your employees saying “Extra curds cost $2.30 and extra gravy costs $1.30. There IS definitely an add-on section. Poutine (put in) the effort.” To make up for the extra 60 cents they also didn’t add to the delivery my Diet Coke which cost $2.99, therefore ripping me off. Next time prior to writing a rude note to a customer, I suggest you too “poutine the effort” and check the so called “add-on section” because it’s definitely NOT there. :)
Ate here because a Canadian co-worker said this was the best poutine - can’t compare to others, since this was my first time having a poutine, but if they get better than what I had, you won’t be disappointed. Don’t tell your doctor you are having this concoction of fries, gravy, cheese curds, and in my case, added steak (like you would find on a cheesesteak). Savory and delicious, you’ll likely be adding this to your list of guilty pleasures.
I knew this place was near the hotel(the grand) and we decided to try it for a snack at lunch. The menu was extensive and made it difficult for people to choose. I went for the bacon and it was excellent. my wife went for original poutine and was happy with that. Our friends went for chicken ranch and Philly steak, i wish i was hungrier as i struggled to finish mine. This was the best poutine i had in Canada, i would definitely return. i would even make a b line to a smokes if i get chance. Please start opening shops in the UK