Always clean, friendly staff, love that the okay place is open again.
I got an ice cream sundae and the sundae itself was fine, but they handed me the container and the lid wasn't on properly and it got all over my hand immediately and it barely had any "hot fudge" and I paid for extra. Was disappointed as I usually get these once every year as a "yay it's summer" but I don't think I will be continuing that tradition anymore :(
Ordered an Egg McMuffin and it was burned.... Inedible. Contacted head office and never got a response. Typical.
Brought the kid in because it's raining, playplace is a "crew break area, workers only beyond this point" waited ten minutes to be served, implied we should use the kiosk (do my job for me) food was packed up to go without asking. Employees still being forced to wear masks.. will not return.
Slow service in the past 6 months and getting orders wrong, i double check my bag before walking away now. I see all new people working there, perhaps they fired all the previous people who cared about doing their jobs properly? Even though i live very close i think i will try the Mc Donalds on Lincoln st and see if that is any better. I watched the 2 people trying to fill orders recently in a quiet time and it was straining their abilities to do so. People need to stop going here so that management gets the message and makes changes.
They have screwed up our order many times. This time we ordered fries and I pull one out to eat and I get a whiff of a horrible smell. It smelt like someone put their hands down their pants, wiped between their cheeks and then handed out food. Absolutely horrible.
Staff will not take your order and you are forced to use the kiosk only. Staff advised us that Owner told them not to take orders in person. Has the owner forgot they area service industry. Staff tried to show us to place our order for two coffee and muffins on the kiosk and staff was unable to place the order at the correct price. It kept overcharging for the order over $1. Staff member told us owner had scolded staff not to take customers orders if inside the building. We have gone to the other McDonalds in the area with no problems.TheNiagara St. Location will never get our business again and we will spread the word. Why should I have to use my debit card for just a coffee????? No wonder the place is empty and theLincoln street location is very busy!!!
I went through the drive-thru lineup only to be received by an extremely rude and snotty teenage girl who clearly hates her job. The driver of the car who happens to be autistic asked to do a second order, which she was told she couldn't do. The autistic driver took that to mean that she had to go inside. I went inside on her behalf to get both her order and my own. I was told by the rude teenager that the food was thrown own because the rude driver drove around. Mind you, this was in the space of 30 seconds. The rude teenager was yelling across the restaurant to the counter person about 'those people' always being rude. I'm not sure what she was insinuating with that comment and I shudder to think. I will never return to this location and I understand that frontline staff are extremely important during COVID, however training including sensitivity, diversity and inclusion are vitally needed at this location.
I always order for curbside on Wednesday for my family. Same lady always brings it out. Very nice. Just always check my bag before I leave cause they usually forget something.
Simple instructions. No tomato and no mayo. Yet it shows up with both. Skip the dishes isn't at fault and they are closing soon. So the person who didn't get their right order doesn't get to eat. Simple order. And this isn't the first time. One job!!