Food was good . The guy who served us a little short with us
Good food but waited way to long, very disorganized system people lined up outside like cattle. 2hr wait when suggested get food before 4pm,recieved after 6,while waiting outside we learned they called the house while we freezing outside, then called again at 730 to ask if we were picking up our order. Suggestion have people wait in vehicle and call cell when food is ready, works at other businesses.
Although more than 2 hours after the order was to be ready, I give them 5 stars. With the mountain, literally, of food to be made the staff did their best. The food was fresh, hot and tasty when I did return home. Being New Year' s Eve it was expected to be beyond busy. Many customers were unimpressed and some were rude but all in all, given the circumstances I will return. The only suggestion to the ownership is to try to expedite things a bit differently and not overwhelm the kitchen by taking too many same time orders. Preorders should be second only to the deliveries and then walk-ins. Beyond that, well done.
Terrible organization for New Years Eve. I ordered the day prior for a 5pm pick up on NYE. Arrived at 5pm to a crowd of people waiting outside with the staff shouting out order numbers out the door when ready. After not hearing our order number 25 min later, I went in to directly ask the staff and was told it wasn’t ready yet. Giving them the benefit of the doubt due to a busy night, I went back outside to wait. After another 25 min of waiting I went inside to ask again after still not having our order number called out. It was 50min past our order pick up time and our order still hadn’t been started.I was so disappointed to learn from the man next to me that he had called to make an order at 5:05pm that evening, was told it would be 30 min, and his order was ready at that time and he left with his food…yet id been waiting 50mins for an order I made yesterday which wasn’t even started. I left without my food.Clearly this restaurant does not know how to run a business.
Not great at managing orders on a busy night. We were told 45 min pick up time and after and hour more of waiting they were still 45 min behind. Finally got our order when we tried to cancel.
Amazing food every time.This is my families go to Chinese restaurant. Food is always fresh
My restaurant for 20 yes. It's good
Best chinese food in Welland hands down. Been going for 6 years and have never once had a bad experience.
Not a fancy placeBut for take out its very good food!Popular place for locals to grab and go
If you’re a fan of heavily breaded sweet & sour and/or pineapple shrimp and chicken balls then this is the place for you. The deep fried doughy balls were nicely cooked through but a little tough on the outside. Best cut with a steak knife. If you prefer a lighter, crisper batter as I do, then you are likely to be disappointed, as I was. The portions are generous and the prices reasonable. The order was hot and ready 15 minutes after calling it in and the service was pleasant and friendly. The quality of the food however was what you might expect from any average small town Chinese restaurant. The chicken fried rice was pretty good but the vegetable fried rice had a slightly burnt flavour, the vegetable spring rolls were, however, nicely crisp and flavourful. They were the best part of the meal. The almond chicken was also quite pleasant. I’ve been patronizing this restaurant off and on for several years, going back to the early 1970s when their exquisitely battered pineapple chicken was $1.90 and the shrimp was $2.10. Still the best I’ve ever had so the bar was set high. The last time I ordered takeout here was a couple of years ago and it was just ok. This time about the same. I don’t know if I’ll give them another go. Maybe just an off night? Or maybe Covid. Three stars.