Messed up our order of over $50 and we tried calling. Didn't even answer the phone. Won't order from them again.
I’ve never had to write a negative review before but never in my life have I been spoken to so rudely and disregarded the way the manager (lady with short hair) at this location did to me. 1 star is me being generous. Find another location with decent customer service
Tasty rice in big portions but customer service can be better.
I love this place. The food is very tasty and delicious. My recommendation will be only that when someone says medium spicy, just put a little bit of spicy sauce, not a bunch!!
Kind of a busy location as many Uber Eats orders get filled here so if you are a walk-in you’ll be waiting a bit so order in advance! Their vegan pad thai is good, nice to watch them make it in front of you. The tofu is fried in the same oil as chicken so that’s a consideration if you’re getting that meal. Okay amount of parking. Around $12-13 for the pad thai.
I went around 7pm and ordered a veggie fried rice, after waiting a bit the workers were yelling out an order, and no one seemed to be claiming it. A lady came out of the kitchen area and started screaming at the people waiting, and then she looked at me and was saying that it was mine. She was clearly very mad but I was confused because she wasn't saying fried rice, but an entirely different order. I took the order anyways because she was literally screaming and I left feeling embarrassed for being screamed at in front of the other people waiting. When I got home I was very disappointed because it wasn't fried rice but a pad see ew instead (which has chicken, when I originally ordered a vegetarian meal), but I remember the girl in front of me in line had ordered the pad see ew. This didn't really make sense since the girl before me had already gotten an order and left by time I was taking what was seemingly her real order. So I assume the orders got messed up, and someone probably got my order after I had left. I think it's overall a very avoidable situation since if the lady working wasn't screaming at us it would have been much easier to say something if wrong orders were being given out. The environment was so unwelcoming, and I'm disappointed because I really do like Thai express.
Their chicken wings are the BEST I’ve ever had in Canada. I’ve become addicted to it, haha
This is the best location in all of Guelph and the region. They do Thai food right. The staff are friendly, they remember their customers and their orders. They make note if you have food allergies such as celiac/gluten and will advise if a dish contains gluten... the staff here are not only very good at making their items they are good at making you feel appreciated as a customer. Parking is a bit of a stress here, but we manage every time.
VERY DISAPPOINTED, this was my go to spot. The guy working tonight at 645pm was rude. I will never return. I never leave reviews. If u have a medical exempt. It should be respected.
Is this place still open? Everytime i go it's closed but google says it's open.