Strongly advising do not go to this place. they are steeling money On july 4 I went to order and to pickup..they wasted my time and I did not recieve pizza and my refund..still have not
Our first visit did not dissapoint. Our server was very fast and very friendly! We got our garlic bread right away. If you are on a budget and want to enjoy some Italian this is the right place. I enjoyed my tomato soup and hubby his cesar salad. Plenty for sure.I ordered the chicken parmigiana and I wish the mear had some seasoning. I believe it was half a chicken breast and the thickest part was harder to eat as it was dry and no taste. The pasta that came with it...I wish it had more sauce but it was good in general.Hubby ordered a bacon carbonara with a bacon wrapped scallop skewer. The pasta was nice but not impressed about the scallops.We went to the patio and it was nice to enjoy our meal outside. We would certainly go back as I would love to try other items in the menu.Too bad we did not get the name.of our server for a nice shut out!! She was great!
Update from last visit July 2nd 2022:Had a really bad experience this time around. The audacity of the waitress to blatantly ask for tip.We go to this ESM all the time, atleast twice a month. We always tip, but this time our bill was over 100 dollars and decided not to tip. The waitress blatantly asked us why we were not tipping (in front of ours family and friends).I thought tipping is a choice. Anyways they would be losing business if they don't welcome customers who SOMETIMES decide not to tip (considering we got to this ESM atheist 2 times a month, if not more). It's their choice.
I’ve ordered food off of Uber, skip, and DoorDash multiple times from east side Mario’s. Specifically the king street location in waterloo. There have been numerous occasions where my food comes to the door like this.I’m a regular customer at the restaurant, my friends and I coke here all the time for dinner. The budda boomers are supposed to be fried, and seasoned with Parmesan and parsley.What I got today was some soggy bread, with no Parmesan and no parsley. The food was cold, the bread was so soggy it was flopping in my hand.I left a review on Uber eats as well but unfortunately they do not refund the money or send a new order. I am so upset and disappointed by the quality of the food here the last few months.
We ordered a family feast, which was good for the most part.. the only complaints we had was the salad was obviously not fresh ? on the bottom of the container there was juices from the browning lettuce… we threw it out… very hit or miss with pickup.
Great food plus a great customer servive. Staff is very friendly. I would suggest go for any of the drinks and ask for it to be made virgin. If you like spicy ask the server how can you make the pizza and pasta spicy and you will be left with a suprise. ?
It was our second time going to this East Side Mario location and their service was really good. Our table ordered a Jumbo Shrimp Alfredo, a Spaghettini Primavera with Goat Cheese, a Linguine Chicken Tetrazzini and a build your pasta. Their food was really good and their salads and soup were amazing too. We requested a Caesar Salad to go and our server brought us a nice container with sauce and croutons packed separately so it wouldn’t become soggy. East Side Mario’s is definitely the place to come when you’re on a budget and want to enjoy large portions of pasta or pizza with AYCE soups and salads!
My daughter had a chunk of plastic wrap in her pasta. The waitress was very caring and concerned and the manager came over right away and said he would look in to it and get back to us as to why this had happened and how it would be resolved. He asked my daughter to pick anything off the menu as a replacement and said both our meals were covered. The manager came back a short time later and explained what had likely happened and explained what they would do to ensure that it didn't happen again. We have never had an issue at this location in the last 15 hrs and are completely satisfied with their response to this issue.
Horrible!! The pizza was undercooked and my seafood linguine was just awful!! Save yourself! Stay home!
Tonight we went out for the first time in over 2 years to a restaurant for date night. The spot was very very busy but the staff was so friendly and wanted to make everybody feel welcome. The food was delicious, hot, and the portions were gigantic. My husband and I both brought home doggie bags and we will be back for sure.