This was our first time coming so I wanted to share feedback. The host was very nice and let us sit 40 min before our reservation as they had room, and showed us the etiquette beforehand. We advised our waiter we had not been there before but then we did not get a tutorial (we noticed others around us did). We figured it out fine; alot of servers helped our table so I'm sure it's hard to keep track of who did what. The food was all good; I would recommend the extra sauces (we wished we got them for different flavors) and lettuce to make wraps (we noticed others doing that). It's a super active dinner since you don't want to burn your food or let it get cold. Recommend!
It has been two years since I first came to Korean BBQ, and I left my first 5 star review to them. Unfortunately it is time to change it. The restaurant has change quite a bit, the cleanliness of restaurant has decreased a lot, the tables are sticky, the washrooms are smelly and not taken care of, the walls, the chairs, you can see the dirty and spills in the floor. As you can see in the pictures you can see the dirty, mold, and stains in their drawers where they keep dishes, spoons, forks and knives. The food quality has decrease a bit as well, corn doesn’t feel fresh, and other things didn’t have the same taste. I waited to leave this review because I was not sure, but I have gone there a couple of times, and I have came across this over and over again with consistency. For the price that people are paying, I think is important to consider that if people pay $30+ per person, you expect a clean restaurant, and the staff to have personal hygiene and proper dress ware. The restaurant use to run nice a smooth, with nice customer service and great experience when Austin and Aaron where around more often. I hope this review is taken under serious consideration.
So my daughter is visiting from the United States and we were looking for something delicious and healthy to have for lunch. But more than just good food, we wanted a culinary “experience”! We got it at Buscan BBQ! Now, understand, we have had the great pleasure of spending some time in Korea and eating authentic Korean food so we were hoping that Busan would not disappoint. It didn’t! The food was delicious and we loved it! Hey, here’s a little tip…..We went at 3:00 pm and paid the less expensive lunch prices! There were still plenty of delicious options with only a few limitations. Actually,my daughter understands some Korean and totally knows her way around a Korean BBQ but my husband and I have always held back and let my girls do all the cooking. So we were delighted when our server, Alex, offered to teach us how to do use the BBQ effectively and season the food! He took time to teach us even though he was clearly busy and we really appreciated it. His kind assistance gave us the confidence to finally try using the BBQ. It was a fabulous culinary “experience”. So why 4 and not 5 stars? Well, it was obvious they get a lot of traffic and it showed in the restrooms. The ladies needs a thorough, professional cleaning and some repairs made. But still, for me it did not diminish the experience. If you are in Waterloo, give it a try!
A great experience and helpful staff makes this place a great location for the adventurer in you. This was my first time in this sort of restaurant and i was not disappointed.The staff were very friendly. Especially Tony, he gave a run down of how everything worked and even helped us to pick out our starting meats as we were literally clueless.Thank you again to the whole team for a memorable night!
Tried this for first time tonight. Food was amazing. Pretty neat experience if you've not tried it, you should. Staff was helpful in explaining it all and checked in regularly. There are 2 things that caused me to give it a 4.1. I wasn't a fan of the seasoning that was on the table. Not exactly sure what was in it (possibly cumin) but once I stopped using it I was fine. The garlic butter was more than enough flavor. Options for seasoning would make it way better.2. There didn't seem to be any option for rice or noodles. So you're basically grilling items with what felt like no purpose.The food was delicious, it just felt strange.Note: if you have plans to go out after, just know that you will smell like everything you grilled. Lol.
Staff is always overly friendly.Food can be incredible if you know what you're doing (I'm not experienced in KBBQ other than this place). We always enjoy going here.Since the pandemic started they enforce a 1.5 hour limit which is only enough time to order twice and I can only imagine how hard it would be with a group larger than 3 or 4 max. I hope they extend the time limit.
This is the best kbbq place I've every gone to and I've been to Korea. People may say it is not authentic but they have corn and pineapple, both of which are great for kbbq. Their beef ribs are the best item on the menu and I have never had anything that tops it. Definitely recommend this place.
They're serious about the hour and a half time limit, which can result in trying to eat too fast... Other than that, it was a great experience! One of those things you only do once in a while, especially with that time limit
This place is fantastic and everyone in Waterloo should visit sometime, especially in Summer. The location is perfect, great atmosphere, but the staff are the real heroes. Once you get in, you're given a brief outline of their guidelines/policies: no food wastage, leftovers will be charged, wifi password, etc. The food is delicious, my favorite thing was the sweet potato. Everything is well seasoned, the staff are super attentive to detail, willing to help, and friendly. It's the best customer service I've gotten at a restaurant. I went there for the first time yesterday and it was so good, I just had to share. The only con is if you have leftover food and wish to take it home, you pay for each dish leftover. So get what you can finish (if you do the "all you can eat"). Asides this, I have zero complaints about the service and wish to visit everyday. Definitely a must try. Oh there's FREE ICECREAM with included in the all you can eat package ?. A 10/10, I was not disappointed at all.
Love this place! Favourite Korean BBQ in the area. Staff is friendly and food is fast and fresh. Highly recommend going here, always leave full and satisfied!