Big fan of Five Guys, but this location is simply terrible. In the last 4 or 5 orders we've placed, they have consistently made mistakes with incorrect toppings and buns. They can't seem to take orders correctly. Not sure if understaffed, or if they simply need more competent employees. Also, wait times are the longest of any Five Guys I've been to.
Customer service was great. Burger was good, hot dog tasted very close to downtown street meat. However the fries was a bit bitter, the oil was so old and the fries were really dark. Would prob go back but skipping out on the fries and watery poutine.
Absolute embarrassment for a franchise location. Five guys should really look into the buissness practices of this location. No AC at this location, No lids for the cups, Every table was dirty, The Coke machine broke but even before that only had coke, sprite and root beer. No flavours or other drinks. The fries were half full and when asked for more ketchup. (They only put 2 in the bag) they would only hand 2 more and acted like I was robbing the place for asking for 4. Just insane they let a place operate like this. It's all about the type of people who own the location. You can guess the rest. Highly do not recommend this location. Honestly go elsewhere. Highly dissapointed. Never returning there again.
Understaffed. This location seems to need more hands on deck. Everyone is multi-tasking and can't handle both new orders and cooking. It's "Five Guys" but they're struggling with just three. Some reviews mentioned incorrect orders and long wait times. This would probably be alleviated with an extra helper. I can't even be upset - I just feel bad for the people working here.
Good was good take a little longer then fast food but not a long wait overall. Lots of options for topping and their burgers overall are a solid 7/10 in my book nothing to wow over but I would definitely visit again
The burgers were delicious & my kid loved the hotdog. Happy to see peanut oil used in the fryer. Great experience, will order regularly.
Tasty fresh burgers and fries. Simple. Nothing complicated. 100x better than the stupid McDonald's locations in the area. McDonalds is poorly managed at both Major Mack, and Rutherford/Weston
This is myThis is my first visit to tge major mack location, I ordered my sandwich which was 20 bucks, wow really, and the guy was gonna put overcooked bacon on my sandwich, like this stuff would shatter if you dropped it, I said I want fresh, he says but we make this in the morning. I don't care I'm paying for it. He continues to argue with me. I refunded my meal, I will never come back. I will never settle for 2nd best we are paying customers the food should be fresh.
Five Guys used to have the best burgers. Now for the last two times it's like 90% bun. Not what it used to be.
Always fresh burgers well done! Never had a problem with this resturant. I was always pleased with my order. Great job you guys! I went in today and the burger was delicious and well done! I will definitely be coming back again.