Great stay in a modern, well laid out room, with exceptional staff throughout. Excellent location across from Union Station for easy subway access, and walking distance to the financial district, or the waterfront. You'll need to insert your room key into the slot just inside your room door to activate power to the lights. The shower features a large rain type showerhead, and my room has great accent lighting throughout. The wifi is fast and reliable, and wasn't throttled when I downloaded a couple of movies for my plane ride. Everyone I dealt with conveyed an attitude of genuinely wishing to help me have a great stay. There's a Longo's grocery under the hotel in case you need any snacks or toiletries. Just a fantastic stay, and I'll make this my go to hotel for my future Toronto trips.
Great location next yo Scotiabank arena. Valet parking recommended as this area gets very busy on game nights. Fun place to people watch. Lobby bar closesat 11pm. However you need to take the elevator to another floor access the washrooms. Awkward. Rooms were slightly above average and service was decent. Recommended if you are going to the game. Otherwise there are better options nearby.
Amazing location downtown. Service was excellent. Rooms are very modern - having a family in there was a little closer than we're used to with frosted glass separating the toilet from the rest of the bathroom! Would definitely stay here again if we can get a deal!See the pic - the TVs are big enough, but look tiny on that wall! ;)
From the moment we pulled up, we were greeted and welcomed by several of the staff. The valet was amazing, the staff were so friendly and welcoming. The room was incredible, comfiest bed I ever slept in. Will love to stay here again.
We spent 3 nights here and really enjoyed it. Our room was nice, staff were fantastic and the location is great. We love staying here when we come to Toronto
Stayed for one night to celebrate my anniversary and all I could say is that customer service is beyond amazing! The 4 course meal in room was delicious paired with white wine. Breakfast was also very good. Clean room and very open space. Will be coming back very soon!
I stayed in the Prestige Round Bed Room and it was amazing. The room was huge, the bed was super comfortable, the bathroom had a rainfall shower and separate bath too!The staff were super helpful organising my engagement too and I can’t thank them enough.
Was recommended this hotel and glad I listened. We had the balcony suite (great view of Scotiabank Arena and Maple Leaf Square) and we were amazed by the spacious room, the excellent service and comfort we experienced at Le Germain.Staff is always eager to help or assist with any request or question. They made sure that our stay was beyond exceptional and made sure that any request was taken care of.My family and I can't thank the staff enough for such a wonderful weekend experience. We will definitely be staying again next time we are in Toronto.
So disappointed and that doesn’t begin. Having just started to travel for work again I was so disappointed from the cold welcome to the constant speed bumps throughout the stay. I was staying with a work colleague and while paying a premium we were charged on top for a second guest? Even thought we stated that we’d be two people in the room and then again once we arrived. I was then asked twice for identification and name while staying there. Our Uber orders were held at the front and drivers were unable to leave with front desk.I could keep going but I was so disappointed with everything. Would not recommend paying for this hotel as others with similar price range have better customer service and rooms.
This was the first post lockdown stay at a hotel. The staff made us feel comfortable and safe at all times while we were there. The hotel room was clean and the bed was comfy. It does get a bit loud at night (street noise) but that has nothing to do with the hotel, just something to keep in mind if you are looking for a super quiet hotel. We will most definitely stay again