There is still such a thing as class and supreme customer service! Skip the Keg and Ruth's! Pleasantly visit the gem of St. Catharines! You don't hang around for 45 years without top notch customer service! A rare find! The food is nothing less than excellent! Delicious, no matter what you order! The King Crab Legs are served as if you were in fact, a King! You don't even have to crack them! An absolutely wonderful experience! My go to until I die! Bravo Blue Mermaid!
This restaurant gets only one star from me for one reason: The manager. I took my 88 year old mother there for dinner in March. Our waiter was lovely. They had a wonderful piano player who had been playing there for years. He was almost as old as my mother but completely charming. The problem came when we ordered our food. My mother and I both love East Coast lobster and were delighted to find lobster tails on the menu. She ordered one and I ordered the "two tail" option. When they arrived, we were dismayed to find they were rock lobster.We immediately summoned the waiter who apologized but said he could not bring us something else without asking the manager. The manager came over and said it was our fault for not asking. I told him that in Canada, our lobsters come from the East Coast and lobster is lobster. If it's not lobster it's, rock lobster from the south which is not the same thing and any other restaurant i've ever been to specifies rock lobster since it's not even native.He then told me that the menu did specify Rock Lobster. Which it did - for a completely different dish in a different column. But frankly that only proves my point - that if he specified in one place and didn't in the other, the natural assumption is that the unspecified is the native Canadian lobster. He refused to make any adjustment.Our waiter came back and told us he was embarrassed and sorry for our treatment. I later heard him and two other of the wait staff talking about how upset they were with the manager for his behaviour.My wife's meal which was a Dover Sole was fine. Nothing special but nothing wrong with it. My escargot appetizer was old school and what you'd expect. No complaints about the actual cooking of food, but nothing that blew me away either.
I still talk about the delicious meals we have had there over the last special occasions we have had there!Word of mouth… you will not be disappointed in the food! From the complimentary bread and olive dish in the beginning, to the main course of delicious steak and salmon.. desserts.. great servers… it is worth it and the bill we never bat an eye at!;PThe server even gave us a boosta for our newborn! .. Now that is service!
Blue Mermaid is the ultimate fine dining experience in Niagara. The food is exquisite; the service is exceptional; the ambiance is first class. We always take family, friends and out of town guests to the Blue Mermaid and they always leave a lasting positive impression on everyone. After experiencing Blue Mermaid, it’s hard to imagine celebrating any special occasion anywhere else ever again. On top of all that, listening to and joking around with the piano player is a blast every time, and talking and joking with Gus makes you feel like you’ve been friends a lifetime.
Great food and atmosphere!!!
staff are great. good food
Old school dining experience. Rare these days. Superb.
The best food and service I’ve had in a very long time! All of the employees are so friendly and go above and beyond to make sure your experience is top notch. The food is to die for. It’s the perfect resturaunt to celebrate a special occasion!
I had the privilege of dining at this spectacular restaurant just a few days ago..being from the East Coast of Canada (Newfoundland) I im very picky on where I eat seafood..but seeing the special of the evening was Cod I figured I would at least give it a try...im very happy I did, it was some of the best if not the best cod I have ever eaten anywhere and btw I travel all over Canada and the U.S for work..it certainly went above my expectations..my friend had the new york strip steak dinner which i also had the opportunity to sample and it to was done to perfection and can stand up against any steak house around, everything from the Greek salad to the main course to the dessert was served with professionalism and certainly satisfied the taste buds..my hat is off to Nick and the staff at this fine restaurant..Thank you for the very satisfying meal and a service second to none.This is a local own restaurant in St Catharines and I would highly recommend it to anyone...and thank you Ray Wilkes for introducing me to this local gem..
I had the privilege of dining at this spectacular restaurant just a few days ago..being from the East Coast of Canada (Newfoundland) I im very picky on where I eat seafood..but seeing the special of the evening was Cod I figured I would at least give it a try...im very happy I did, it was some of the best if not the best cod I have ever eaten anywhere and btw I travel all over Canada and the U.S for work..it certainly went above my expectations..my friend had the new york strip steak dinner which i also had the opportunity to sample and it to was done to perfection and can stand up against any steak house around, everything from the Greek salad to the main course to the dessert was served with professionalism and certainly satisfied the taste buds..my hat is off to Nick and the staff at this fine restaurant..Thank you for the very satisfying meal and a service second to none.This is a local own restaurant in St Catharines and I would highly recommend it to anyone...and thank you Ray Wilkes for introducing me to this local gem..