My first time trying the crunchy milk tea series, and I got the cocoa milk tea. It was surprisingly good, tasting just like cocoa (but cold. So like chocolate milk I guess?) but of course the crispy bits on top got soggy after a while and it was kinda gross. This is my go-to alley location but a few days ago they had a mishap with their register and ended up double-charging my friend, and they said the same thing happened earlier that day to someone else too. We had to return to the alley to get a refund/ended up just getting another drink. It was a bit annoying so I think they should figure out whatever's going on with that
Amazing crew in this location! More than 10 customer served in less than 10 mins! This is effeciency and team work at its best!
If you don’t wait to waste time on waiting, don’t come. Waited for over 20 minutes when there is no one in the queue. Meanwhile they kept doing the delivery orders. I was told that they were running out of tea after a 20 minute long wait and asked me to wait about 5 more minutes which they should have told me when I checkout. Overall they had really bad service and strongly unrecommended.
The drink was overall good, but I felt that the customer service could be better. Perhaps it was because she couldnt hear me through the mask, but the attitude I recieved was not only sensed by me but also by my family member that doesnt speak fluent english.I asked if she can help me reload my account (the app) here, and she tell me it can be done by her or I can go through the app. When I said I wanted to recharge my account at the venue, she sort of gave me a look of dissatisfaction, and overall her tone was relatively rude.Later when I went to pay, she questioned whether I wanted to use my app to pay or simply just to use it for points. Confused, I asked if she can repeat what she meant, and she sounded annoyed again for me to ask her. Overall, maybe it was just how she talks, but it definitely came off as abrupt, and not a way I would like to be served.Their drinks were decent at this location, not my favourite Alley in terms of flavour. Tapioca was nice with texture as it waschewy and Iron goddess has nice flavour with a good amount of milk mixed in. The Deerioca with brown sugar and fresh milk was overly sweet compared to the other bbt places that serves this drink.Overall the drinks will be worth a 3.5 but the service really made the experience unpleasant. Given that theres so many options in this plaza, I'm unsure if I would come back to this Alley the next time.
I love the drinks, however customer service has gone down drastically. I came to order today and I stood there waiting for the cashier for 5mins before taking my order. In addition as no one was in front of me my drink still took long to make. I will continue coming as it is the closest location to me but I am not a fan of their service.
I keep coming back to the alley because no bbt spot compares. The tapioca at the alley is always cooked to perfection and the drinks are consistently delicious. If you’re looking to try out a new bbt spot, this is it! Would recommend the Passionfruit Green Tea and Deerioca if you’re looking for a sweeter drink!
Very bad customer service. I just asked for brown sugar fresh milk without ice. I said I can drink like that and I always order in other stores without any problem. The employees said they cannot do that. It have to be warm or ice. Why I have to drink warm? I need normal temperature as I drink it.I rarely give 2 stars for any store before but this place.
Jack and Charles at The Alley are so wonderful and extremely accommodating! I messed them about the dog collars and they were so kind and reserved two for me to pick up the next day. Amazing customer service and friendly staff. Can't recommend this place enough! :))
I usually buy my drink here. This is my favourite place to go for bubble tea. But today, sunday 5:20pm, I was not happy about the cashier who take my order. She seems to not happy and friendly at all. Her attitude was NOT NICE. When I pay, then I get my drinks, I said thank you to her, she didn’t even give me a word. I think she got upset with me for no reason. This is just a friendly reminder ab customers service, their drink still good.
Great place! Only thing is that I asked for no ice but was told that the amount of ice was fixed so they can't change it. Not sure if that is an actual rule but almost felt like I was being denied without a valid reason.