Would return, would recommend.Apparently this is actually a well known establishment from China, and I think it shows.Excellent execution on the ordering, table service, amenities such as toilets and extras.Food is super fresh due to the high turnover and sauce station is always filled quickly and kept clean.Cost isn't crazy but not super cheap. Around 40-50pp after taxes/tip.
My husband and I decided to try this place out. It was my first time at hot pot and definitely not my last.The staff were extremely friendly and attentive. They had a great sauce bar where we could mix our own flavours and the seaweed salad was delicious.The food came out quick and they gave you an iPad to order from so you could time your items.We had the sukiyaki beef broth and pork broth and they were both great. The staff also helped us with cooking times which was greatly appreciated.The only issue we had was we were delivered pork dumplings when we ordered the egg and chive. The staff corrected it right away though.They gave us baggies for our masks and little gift bags with chopsticks and trinkets when we left.We even got a discount for dining earlier in the day!It was a great first experience.
I’ve been wanting to visit HDL for the longest time and I finally went (twice) last week ? I really enjoyed both visits!I absolutely loveeee dried bean curd sticks so they are a hot pot must for me and they also have beef balls with cheese which I really enjoyed! The tomato soup base was my favv and ending off with fried buns + condensed milk was perfect ?Check out my IG page @kellychows for more! ?
The best Chinese hotpot spot! The food is so fresh and good portion, cozy and clean environment, and reasonable price among hotpot restaurant. The highlight is their service, servers can accommodate pretty much everything requested. The only hotpot restaurant that I go to now. The robot server is cute too!
Very unforgettable experience, the best service ever, you can get free drinks and snacks when you are waiting in line. During the meal, the server added drinks on time, the dishes were moved as soon as they are done. If you want try authentic chinese hot pot restaurant with excellent service, this is your go to place. I also want to especially thank Isabella, Frankie and Xiaolu who had been serviced during my dinner. Excellent service!
It's been a couple years since I last had hot pot, and I've been craving it for the past few weeks. I've never been to Haidilao but I've heard it was really good from some friends, and I guess my dad's laptop "heard" me saying hot pot a lot bc he finally got an ad for it, and we took it as a sign to go ?We went on a Sunday night, with a reservation at 5:30 so the restaurant was pretty empty but it got super packed a couple hours later. The service was incredible. They provide everything from aprons to wet wipes and even a glasses and phone screen wipe. The servers even come by to help you refill water or remove scum from the soup. The atmosphere is relaxing and you're pretty secluded since each table has booth seating. They play good music as well.Each menu item is à la carte (not AYCE), and you are charged for sauces, but you get unlimited access to the sauce bar, and various fruits or desserts. For a family of four, our bill came out to over $200 before tips so it was kinda pricey but the quality of the ingredients and the service made it worth it. I really liked the sukiyaki broth as well. The only issue was that our pot wasn't really boiling much, so a lot of the time we were just sitting there waiting. Also we found that our clothes didn't smell as much compared to other places. I would definitely come here again.They mainly speak Mandarin and/or English, not really any Cantonese but maybe it depends on the server.
We had a party of 12 and this was our first time trying Haidilao hot pot. The service was amazing. Staff were super attentive and courteous. The soup bases were also great & full of flavors. Would definitely come again and recommend to my family & friends!
Outstanding services and food was awesome. I would give the 100% credit to the management for training their staff so well. We made reservations but when we arrived table was not ready which we totally understand but the staff make us feel so special, me and my family was all very happy with the service and food... It would definitely be one of our first GO TO PLACE when we crave for hot pot. HIGHLY RECOMMENDED!!!!
Amazing hot pot spot! The service is excellent as staff are very attentive, quick, and friendly. There is a good selection of hot pot food items on the iPad, and you can choose to pay an additional $3.99 per person for unlimited sauce/fruit bar. They also offer aprons and free hair ties while dining, and they have some cute robots delivering the dishes. The washrooms are also very well stocked, with mouthwash, cream, toothpicks, floss and even feminine products at no extra cost! We came for birthdays on multiple occasions and the staff will sing happy birthday to you with a nice birthday sign/props for photos! They even offered us small ice creams at the end for free, and the person celebrating their birthday got to pick out a small gift bag at the front. It also seems they offer manicures and hand massages at the front if you’re interested. Great experience, definitely must try!
We ordered 4 soup base combination, spicy, tomatoes, mushroom and bone soup. The spicy soup base is one of the best we have ever tried. Wonderful service; they also use a robot-waiter that helps them serving food and kids really love it. Do not forget order noodles: the noodles dance is a must see! The dancer is really good.We celebrate a kid birthday, they make the celebration special, music, present and some party signs we enjoyed.