I haven't been more ashamed of a restaurant. My daughter is a fussy eater, so when she likes something it's a nice relief. Thanks to the arrogant, incompetent sloths at this location my daughter went hungry. If you don't like your job, leave it! Trust me, the industry would be better without you in it. She asked for extra Mayo, seems straight forward enough, how could you actually mess that up? Apparently, by pouring the Mayo on it and sending it out of the kitchen. You would think that one of the 8 people standing around would have caught this mess while placing the burger in the bag. Failed again! When I called to let them know what a very disgruntled employee did..........the "manager" simply stated that there wasn't anything he could do to make the situation right, nothing he could do about the good money I paid for the food now in the garbage. Is that a joke? Customer service has yet again passed you by.
Their drive through is one of the quickest in town. Orders are always accurate and the customer service is great. Food is always fresh. Their dining room is well maintained as well. Very nice McDonald’s! Thank you.
I gave the girl working the window tonight around 3am $50 for a $14 bill, she tried to give me $30 as change and got angry and verbally abusive when I told her she was $6 short. We full out got in an argument, and after I wouldn't back down, she grabbed the $6 she had sitting beside the window (fully knowing it was mine) and gave it to me before shutting the window.Try hiring staff that isn't trying to rip people off and cuss at customers. Absolutely pathetic. Not to mention they only gave me a medium fry instead of a large fry. I understand this is your only mcd's option late at night but wow...
When I go here they are always consistently good and unlike other mcdonalds, (petrolia) they don't mess up your order, the drink always actually tastes like the drink you ordered. I orderr from petrolia mcdonalds a simple nestea, and it always tastes like orange for some reason. It's been more than a few times of that happening.But these guys are great even if they take a bit sometimes, it's always always worth it. They are super friendly and I would recommend ten times over.
The coffee was good but service wasn't. It takes forever to service walk in customers. Most employees are busy with drive thru customers.
Management and staff are nice. The bad part is all the UBER Eats and Skip Drivers crowding the counters, not respecting social distancing and even reaching around grabbing orders off the counter. There needs to be a designated out door space for them to park and a space for them to pick up their stuff. This is a deterrent for me and often why I do not visit this location.
I ordered take out from skip the dishes. The receipt on the McDonald's bag was correct but the contents were screwed up. Missing large fries and habanero sauces for nuggets, missing straws for the drinks. Skip generously offered skip credits but it was not their fault. It’s just frustrating.
I went in with my wife at 3:03:19am order 42. We pulled up amd she ordered. Than i ordered and asked for two double cheese add mac sauce and shredded lettuce. She said anything else. I said yes can we also get a large fry. She said no problem, please pull up to the second window. We did no problem. They didnt give us the large fry. I had to walk in and the door was locked and i got attitude about trying to come in. The lady than said you didnt order it i have the receiot inside? We had to go back through the drive through. When we pulled up she said large fry and i said yes like i ordered and she said you didnt nice try though...had to pay full price and got attitide from them all. Will never be back there again. I managed a mcdonalds for years and i cant believe how we were treated. We just got back from a long roadtrip and just wanted food. So dissapointed. Talk to these people they ruined our appetite!
You can tell that the labour shortage is affecting this restaurant. The dining room and bathroom were not as clean as they normally are. I wasnt comfortable eaying in the dining room because the tables looked dirty, and the high chairs were gross. The staff seemed stressed, I'm sure they were short staffed so I don't blame them.The food was hot and fresh, order was accurate, service was fast. This was not our best experience at this restaurant (or a McDonald's), but it was pretty good considering what they are likely dealing with right now.
I love McDonald's. This one isn't it though. Still in the parking lot waiting for my order, every person behind me got their order, it's been 30 minutes and the staff are just hanging out.