Came here for the BT21 Drink and it was pretty busy. There were only 2 employees working, but they were fast. Service was great! The ambiance and aesthetic are definitely worth visiting! Great for friends as there are many places inside to take aesthetic pictures!
i have waited for my drinks for half an hour now and im still waiting. this is frankly way too long for drinks. and this store is full of people, no social distancing tk be seen at all.
I love bubble tea so much! I go here a lot with my friends and I usually order the Mango Green Tea with Tapioca and half sugar. The tapioca tastes fresh and the drink is usually delicious! There is a huge selection of drinks and you can customize basically everything ranging from the sugar level, to the toppings you'd like! Unfortunately, when I get my drink, its a little sour and the juice tastes artificial. That's why I rated it a 4 star. Overall, I like the drink but I wish that it tastes fresher in the future. I have gotten the sweet treats before and they were amazing but quite overpriced.
Soo good! 50% sugar is just perfect! Loved it! Super clean and very nice staff ?
My kids favorite place for bubble tea.I like it too.Peach green tea is my favorite!
Overall pretty decent Chatime tea shop. They got one of my orders wrong and they did correct the order.
? DURIAN MILK TEA ?I know some people feel like they have to(en)DUR(ian) the taste and smell of durian but I freaking love it! ?It was amazing news to me when they brought the limited time drink back again in May because I was able to get it for both me and my grandma ?Love the flavor of durian milk tea and I honestly could have done with a stronger durian flavor but I get why they made it so mild, probably for people who have never tried durian before, you know? ?Service here in my experience has always been very friendly, helpful, and efficient even when I order a lot of drinks! I love this location because of how convenient it is for me to drop by and grab a to satisfy my bubble tea (sans bubbles) craving ✨
I lined up for over 20 minutes to place my order for my drink. It was a busy Sunday, however the service I received was poor.The customer service rep forgot to ask for my cha time card. I realized after she told me to go back outside to wait for my drink, which is a good system. But after waiting 30 minutes for my entire order, I was extremely annoyed that when I brought up she forgot to ask for my cha time card. She refused to resolve the situation. I asked her to refund me for my drink and redo my order to receive my points. Instead she made me email the receipt to loyalty to resolve the situation.I will be visiting the Commerce Gate or Downtown Markham location before returning here.
I accidentally drop my drink in front while leaving the store. The staff were nicely enough to make me a new one for free. Appreciate it!
This is the second time I order from this location.Overall this location lacks of leadership support. The staff inside almost like free style. I place my order via there apps and I’ve already order 10mins in advance. As soon as I arrived I check in at the counter so that they aware I am here to pick up my online order @16:50. The gentlemen inform me that my order is not ready for pick up so I can kindly wait on the side and they will call my order up once rdy for pick up. As instructed I waited to the side watching how they flow in the bar area. Indeed they have many orders as what I expected on a Sunday early evening. But they are seriously lack of leadership. Everyone is doing there own things. At one point 1 girl behind the counter had to yell out “Due to Covid restriction, only 10 people” can be inside” than she walk back to the counter and start putting labels on drinks again.As I can see there’s drinks ready to be hand out but no one is calling out the numbers. Also there’s some online orders that’s rdy to be pick up and yet NO ONE is calling out the numbers.As a international company size this big. A simple “now serving” “order number” Screen / board would be a clear solution to keep the flow going.The cashier keeps on taking orders but the bar is already full packed with drinks behind orders. Is doesn’t make sense to keep on taking them in. What worst is that there’s drinks ready to be handed out and yet they are just SITTING there !That’s including my order as well!!! My order was just sitting there no one call out anything until more people became frustrated and question the staff about the drinks.What made it worst is that my drink was not even made it right ! I order a Grass jelly roasted milk tea with peal. But the grass jelly is missing !!!!!! Luckily I was just outside in the parking lot so I walk back and tell the stuff there is something missing from my drinks. The gentleman was very nice and apologize for the mistake told the bar to make me another one right away.I’ve heard store similar to my from relative about this location. From what I seen for my pass experience this location is great however leadership is required to lead the bar and work as a team!Last time i was in similar situation and waiting for my online orders with other customer. As soon as a lady walks in ( seems like the boss) she went behind counter and tell the staff that you can’t have that many people waiting here start handing out drinks. The line slowly clear outs. So better management is needed for this location and better yet a screen with “Now serving” should be use to expedite the delivery and keep the flow going.Edit ******I am very excited and glad to see the change they made to improve customer experience! Not only “now serving” sign has been display but the flow as also increas dramatically!! Although my drink was made wrong ? again! Just a simple careless mistake but because of the new flow my drink was corrected immediately. That’s how should a bbt place run. Great job ?? keep up the good work.