I visited this place twice in last 2 weeks. Less professional compared to other tims. Also their ice cap machine was broken. Not enough cleanliness.
Worst customer service I ever we experienced today at around 6:30. More than 36 minutes stuck in a drive thru for a sandwich and a coffee. One car in front of me that ordered before we arrived and they only had a small coffee order. Then another car that came 10 mins after us. Even after the long wait for the other car before us it took 10 minutes to get to us. We saw how she moved so slowly getting things together, like there was no one waiting. I understand she probably has no care in the world but she’s doesn’t have to show it. It’s her job and she is getting paid. When she opened the window for us to pay my dad told her that it was a long wait with card in hand waiting to receive our order. And she started talking rudely with so much attitude that she was by herself. We were expecting an “I’m sorry for the long wait, I’m working by myself”. Instead we got her rudely arguing. My dad just said in our response that you should have told us that. Then she proceeded to talk rudely about how she’s alone and it takes long time. Not even taking out the machine or anything just arguing while we had our phone out of window ready to pay. We stated it was still unreasonable amount of wait even by herself while we were holding the card app ready to pay the whole time and she told us to go rudely and closed the drive thru door and left. We were astonished then we waited for her to come back still surprised and she was still being rude we stated how that was rude and bad customer service and that it’s stupid what she did we have been waiting for about 40 mins now for our order and she said that my dad who is 66 years old was an a**hole and told us to go and closed the drive thru door again. All he was saying was that she should told tell the customers it’s a long wait and not be rude. All he wanted was polite customer service and a sorry for our long wait. My dad is the kind of guy that restaurants know by a first name basis and he knows as well cause he such a sweet man. Anyways, we then proceeded to another location down the street that took less than 2 mins total. 20 seconds to order. And quickly paid and received our order all fresh. We come to this location very often first time we experienced it this way. He was very upset about this experience that it actually ruined his day because of how rude she was and what she did.
The management of this Tim Hortons should look at that I've seen those two girls they are so unhygienic and it's disgusting way of treating and she was tidying up shoelaces in front of customer that's really bad and never recommend anybody you can see my reviews that's why I get more than 10 million views because I'm very honest with my views interviews please look at carefully I never like to come back again
Zero accountability. Horrible service. 8 out of 10 times always wrong. Always making excuses about no stock of food. I work in Toronto and live on Brock. This is the only Tim's before getting on the 401. They always mess my order and I can not even drive back to correct it. They are the worst Tim Hortons in pickering. They messed up my tea. Came back to them and gave me a large upgrade without asking with the same amount and cream and sugar as a medium. I spend atleast 6 to 700 at Tim's every month. I will boycott them if I don't see a service change at Brock Tim's.
4 star as drive thru is always slow.. but fresh food:)
Love the service, treat customers well, I walk 10 min here rather than going to the one near me because their service is just the worst.
I went to this place today morning..the staff was not at all pleasant..I asked for croissants and the lady completely ignored what I asked for and went back on her headsets preparing for drivethru order..this is not acceptable..they should learn customer service..She completely ignored the customer in front..I understand you are busy but there’s a way to handle..the rude behaviour is not what we expect..
Great goodies!
Busy but great
Good iced coffee