Wow where do I start. I took my cousin from UK who wanted to try it and it was the most brutal experience ever. First and foremost how do you run out of every side possible, except for onion rings and cold slaw? No fries, really. And then when we put our order, it literally took them an hour. When I went to ask why it's still not done, they decided to fry the chicken then. To top it off, my cousin ended up getting food poisoning. Great job Popeyes!
Literally, one of the worst popeyes I have ever been to. I ordered 5 pc chicken spicy dark meat and the person packing my order gave me white meat and the chicken was mild. I saw him doing that and said that's not my order and he reassured that my order was correct and soon as I came home and checked the order, it was white meat and mild. Seriously disappointed at the service and the staff who think they can fool the customer and serve them the leftover food. Waste of my time and money as I had to throw the food out. Never visiting the store again.
I decided to do a mobile order. There were three people in line and I went to the mobile pick up area. The staff didn't acknowledge that I was there and I thought they were working on my order. After all the customers ordered, and some even got their food (over 10 mins wait ) , I decided to ask if my order was ready. That's when they got the receipt and started working on it. I thought the whole point of a mobile order was getting your food faster but it was slower than waiting in line and ordering. I asked them if that's the case (I was genuinely curious) and the answer I got was "don't bother if it's rush hour, we prioritize the customers in store". The answer did surprise me but at least they were honest lol. But really, they didn't even start after the other customers, they started after I decided to ask where my order was. I spent close to 30 mins from ordering to pick up for popcorn shrimp and a sandwich.
I am a regular customer here and I must say the food and service is great compared to many other locations. I come every Tuesday and my favourite employee Mariyam is usually the one who takes great care of my order every time with a big smile
The electricity was out all over various areas tonight and this place had a line out the door of people who couldn’t cook at home and were tired and frustrated. The three men working kept the line moving cheerfully under a lot of pressure. They all deserve a raise
Food was good I love Popeyes but the fries were a little soggy. The portion seems smaller here unless it has change? I usually go to only locations in Ajax which have better quality
My name is Dave I made an Uber eats order today around 3pm. I made an order wanting a 5 wings combo. I only got 1 actual wing with the rest being tiny little chickens. Last time I ordered in the past they just gave me 5 tiny chickens. This lets me know they’re doing this on purpose. They are trying to finesse people that orders through Uber. I don’t believe they’d have done this if I went in person. This makes me never wanna buy from them again!!!! This is not okay. I am furious. Only 1 actual wing was given that’s it!!!
Chicken is very good, store pretty clean and plenty of free parking but...We order take out from here once in a while and usually the quality of service and chicken is really good. The cashiers are polite and efficient with the ordering process. No issues there, one of our favorite fried chicken places in the area for sure.However, on our last visit the shift supervisor or manager behind the counter was being somewhat bossy with a few customers and staff, maybe she was having a bad day, but it was a bit cringey to witness.Then as we were waiting for our food, I saw her cheap out on the amount of fries in my poutine, it was really weird... She had the poutine container in her hand and she looked down and noticed there were only 6 or so fries left under the heat lamp, then paused, then looked over at me (but I quickly diverted my gaze so she didn't notice me looking) and then she put the 6 or so fries in the container and quickly added the curds, gravy and closed the lid. So it was 6 or 7 fries in a half bowl of gravy and cheese. I was thinking, what just happened here? Is that really going to be my poutine?So a moment later, when we received the order I opened “the poutine” and showed her the state of affairs, and asked if she could add more fries. At first, it seemed she was going to argue about it, but the other customers and staff also noticed how ridiculous “the poutine” was, so she reluctantly accepted my request and filled the container with the new fries which had just come out of the fryer. Well anyways it was bizarre, and I’m glad I noticed and didn’t wait until I got home.So other than that situation this Popeyes location is pretty good as mentioned above. I would recommend it but just keep your eye on your fries!
Very slow preparing orders. Was told order was ready for pick up and when arrived ended up waiting 30 minutes. They hadn’t even started preparing the order by the time I arrived. This is always a problem at this location. They have no clue how to manage multiple ordering platforms.
Overall experience was good. Taste and quality was consistent with other locations. Service was a little slow, they seemed understaffed for a Friday night. Regardless, it was a nice cheat meal.