So yesterday I went to Beryl’s Pickering order my food which came up to $36 and noticed in addition their was a tip for a whopping $262.44. Not sure how that happen because I didn’t entered any tip in addition my pin # was nothing close to those numbers .Long story short , the owners son was understanding and tried to refund my money which means waiting there for another hour , while he sorted it out . He eventually had to call the bank to help with the debit card refund and get authorization from the owner .By that time I didn’t feel hungry again I just wanted to get out of there . I asked several times to give me a cash refund but he said no the amount is too big “. The girl at the counter that day was cold as ice she just carried on taking orders . Long story short . Plz check your receipts before leaving any establishment. Beryls or not . Apart from that ,I would like to see more friendly staff at Beryls for a change . Everybody don’t have to be so stoned face . A little smile goes along way in customer service.
Not a fan of Caribbean food. Order jerk beef and curry goat, both taste good and delicious. Would love to dine-in to enjoy freshly cooked food.
The food is good... If it is in stock (which is a hit or miss sometimes)... My biggest complaint is the customer service. Why is the need for rudeness with some Jamaican restaurants? I easily can spend my money elsewhere or at your competitors down the road. Smarten up and have cashiers that behave professionally. They will either make or break your business. I read some of the other complaints and it is the same as mine. I want to support your business, but I will not support if your staff is unprofessional and rude.
After hearing from so many people how good this place is, We drove all the way from Ottawa just to try this place and we were disappointed. Being vegetarian, there was nothing catered for people like us. I tried to get a few sides such as plaintain, they had none. They were out of stock with everything. Yet they kept pushing chicken and pork dishes cause that was all they had. My hubby ordered soup and it comes without food and meat. I have never seen this in my entire life.Also, the attitude of the person taking the order was incomprehensible, she gave the nastiest attitude, and started rolling her eyes. I just shook my head and walked out.Advise for. ManagementManagement needs to revamp this place to ensure that you have catered to everyone, also needs to ensure that they are not sold out of literally everything. Rest assured, I will not be visiting this establishment ever again. I am very disappointed.
I've been to this restaurant a handful of times and each time they never disappoint with their food. Pre-covid, their service sucked, but now they're very accommodating and fast. I don't get attitude like other places. My favorite is the red peas soup and oxtail dinner. Their rice n peas is my absolute favorite, they actually make it right! I will always be a returning customer.
I gave Beryl's Pickering a 3 because sometimes it's good and sometimes bad. Food is usually flavourful but if the oxtail or goat is like rubber. flavour will not make it good. Need better quality control to ensure that the food is properly cooked. There have been days when the food is so good it's unbelievable. Jerk chicken and pork is sometimes dry. Not sure what is going on. Food quality needs to be more consistent. Ordered curry chicken on one occasion which turned out to be boneless strips. That's not what I expected for jamaican curry chicken. Wasn't good at all. Heard that their Ajax location is better. Idk
The Worst!! For years I have been hoping that the customer serve at Beryl's restaurant improves. Absolutely worst place in Canada for customer service and honestly I dont think that anyone cares because the competition is limited. Each time we stop ordering for a long while and then we try again after a year. WORST PLACE !!!Food not bad depending on what is ordered. If I had the time I would show this restaurant what a real niche restaurant should be.
LOVE THIS PLACE! Thursdays and Saturdays remain my fave days! The fried chicken OMG! STEW PEAS AND RICE like my Mommas! Staff interact well with each other and customer satisfaction is excellent. Thanks to Teddy and his team for feeding us during the pandemic and remaining a great staple in the Durham community
If you want your food served with more attitude then gravey,.. then this is the place for you. April 3 2022 @6:02pm, Whoever owns this place please please please have a conversation with your staff about greeting and dealing with your customers with respect. Time and time again its the same old dismal demeanor in this business, last time for me.... and i'll spread the word amongst my peers.
My first time to try out their food and it was good. I have yet to find a Carribean restaurant that actually serves "mild" dishes. I've been to several but unfortunately the word "mild" is defined to the owner's taste buds never the customer's palette. So when l ask for mild...it is still extremely a wild fire in my mouth.????. Service was excellent, quantity and quality good.