WHERE WAS THE MANAGER?!?I had dinner in the restaurant this past Saturday at 6:00 PM.; pretty much prime dinner time on a weekend. I had read several of the recent 5 star reviews and was looking forward to my meal.My waitress was a new employee, very cheerful, pleasant, young lady. Knowing the restaurant was already busy, and knowing I wanted to try the beef fajitas, I ordered my meal right away. My beer came as did a plate of nachos and salsa, both homemade and delicious.However, 40 minutes later, I looked up from my phone and realized numerous tables, all of whom had arrived after me, getting served their dinners. It was then that my server came by to apologize and inform me she'd forgotten to place my order. My meal eventually arrived with more apologizes from the waitress and an offer to pay for my drink, presumably out of her own pocket!Please understand, this in not about some young girl making a mistake in a new job. We've ALL been there, done that; most of us multiple times.What I don't understand is why no one was helping this young ladyWhat I totally don't understand is where was the manager in all this?Why wasn't she/he the one to come to the table to advise of the delay? Why wasn't she/he the one to offer to pay for my beer?Very disappointing experience.
My wife found this place trying to find me some authentic Mexican food since I’m from Mexico. This place is the real deal and reminded me of restaurants back home. Service was absolutely amazing and extremely accommodating towards our requests. Clean restaurant. Very nice decor. Prices are reasonable! Only thing I would add is to please get more of a variety of spicy salsas or even a homemade salsa just spicier. Like la costeña taquera sauce which are is an authentic Mexican sauce, and very spicy. Definitely going back soon! It just felt like home. I wish lived closer to this restaurant.
We found this very good restaurant based on reviews so I’ll also share our positive experience. The service was kind of slow but it was the first truly warm and sunny Saturday of spring. We ordered the enchiladas half rose and green mole. So delicious. And we shared the tostadas. Portions were big. Overall we loved it and will return
Authentic Mexican cuisine in central Ontario. Cozy, Warm and great service. My only negative comment would be it's a bit pricey but restaurant's have had a tough go the last 2 years. I will return for sure.
Terrible food. Thought we would find authentic Mexican food. We did not. I ordered chicken burrito, it was filled with rice and hardly any chicken. Rice was flavorless and tasted like it was days old. Other orders at the table were equally as bad. They had no churros and served lukewarm coffee. When server was advised coffee was not hot, there was no offer to remove it from the bill or bring another hot one. Definitely will not be going back.
High marks for food. Everything was delicious. Felt authentic. Unfortunately they must be saving on heating costs. It was quite cold in the restaurant. Maybe bring a sweater, at least while the weather is still cold out. It was quite busy and they would have benefited from another server. Ours did his best but service was slow. Seems a few hiccups getting back after Covid. But I still recommend and would definitely go back.
It’s all about the food. Tacos al Pastor 5/5, refried beans 5/5, guacamole 5/5, nacho chips and dip 5/5. Lovely fast service. Inexpensive gem.
The food and the service is excellent !
The Fish and Shrimp tacos were amazing. Complimentary chips and salsa were also good. I requested hot sauce for the tacos and it really enhanced the flavour for me. I would highly recommend coming here.
My wife, stepdaughter, and I ate at La Hacienda yesterday. Server was very polite and helpful. Everything that we ordered was delicious and plated really beautifully. Very happy with our experience!