First visit found really nice staff and have become addicted to their Orange Julius with mango and pineapple flavour. Consequently I have been back a few times since. Great service!!
Please supervise your new staff better so they don’t mess up peoples orders.
Worst experience ever!! Three blizzards that were not served upside down, why you ask? Because one was like a milk shake from sitting in the counter, probably made for another customer by accident many orders before! The other two were just over half full! I had to ask the girl at the window to fill them. It was dark and I didn’t realize mine was completely melted. What an absolute waste of almost $25. I DO NOT recommend.
The line up can be really long on a hot day but outside of that, my food is always good here and staff are friendly.
We went through drive thru hoping to be quick, that was not the case. three people in drive thru, a multitude of people inside, twenty minutes to recieve a wrong order, godawful customer service, and when we got home to eat, multiple hairs that were not ours in my boyfriends wrongly-made burger.worst experience ever, probably will not be back.
Have been to the Chemong DQ three tines in the past month. Banana splits each time. First time was great, second time had to ask for whipped cream but plenty of toppings. Tonight terrible. Had to ask again for whipped cream, commented on the lack of it and the young guy's response was "inflation." When we started eating it, wow. Not as much ice cream and hardly any toppings- very little chocolate sauce, a bit of strawberry sauce and no Strawberries, and little Pineapple. And an increase in price. Won't be returning.
The supervisor here (Jo?) is UNBELIEVEABLY rude to both customers and EMPLOYEES??? She is apparently in charge which is ridiculous with her awful cuatomer service, and I have only ever been disappointed by her every single time I've come by. The rest of the staff has been wonderful and kind, (if a bit overworked/ understaffed!!) but this awful rude lady, I can't believe she's allowed to be in charge, she makes me never want to come back.
Service was friendly and accommodating. I asked for no additional salt on my chicken strips and they were happy to accommodate me.
The food is good, but the wait time for the drive through was crazy at around 20-25 when there was only 1 car in front of me. I went 03/10/22 @ 5:40pm. They didn’t explain why there was such a delay.
This is legit the only bad review I've written. Me and my boyfriend used to go here for chicken strip baskets almost weekly. We order 6 pieces, but the last couple times we ordered, we got 4 strips each, a tiny portion of fries and no dips. I reached out to customer service over email, and never heard back, which was over two months ago. We haven't been back since, I'm hoping the situation can be fixed as I really used to enjoy their chicken strips, and I like their blizzards.