I'm not one to write bad reviews but my experience here was very upsetting.I came in at about 11:00 am, there was a man behind the counter lighting a spit, watching the soccer game. He didn't even look at me, didn't say hello and eventually went to the back. Another man came out, didn't look at me or acknowledge me, not a simple "hey someone will be right with you" and went to the back. The woman who runs the cash, made eye contact but also did not acknowledge me. Eventually I had to ask her if the shawarma station was even open. She looked very annoyed and went to the back to call someone. After a few minutes she came back out and started making my shawarma. Her attitude was cold and I could feel she was annoyed with me for having said something. Halfway through, she stopped, took off her gloves and went to help someone at the cash. I found that shocking. I kept waiting until a man came out and finished my order. He didn't look at me, didn't say hello, or sorry for the wait... She told him in Lebanese what I wanted and he handed it to her. She gave me a fake smile handing me my food.I am so disappointed in the customer service. To be honest, it's probably been one of the worse experiences I've ever had. I've worked many years in the service industry and I cannot imagine ignoring someone as they did. I used to recommend this place to everyone but will not be doing so anymore. Please take a moment and refresh with your staff how important customer service is.
They used to be so good! Last couple of times it’s been disappointing. They will never fill the sandwich with chicken or condiments unless you repeat it once or twice. I always get sandwiches full of veggies and no meat. The staff is dismissive and act like they are doing me a favor. I understand the economy is tough but when customers come so often to spend their hard earned dollar at least give them what they pay for.
Food was good. But the employee cooking the meat pies at the entrance has absolutely no manners whatsoever. He barked at me like a dog because I did not know where to pay as it was my first time here. I will not be returning. Ottawa has a lot of shawarma and I will not be putting up wth this nonsense.
If you are in a rush/limited on time, this is not the place to go. Super slow, and the grey haired woman at cash deliberately made the process even slower for me and cashed out at least 2 people before me even though my food was ready and I was next in line and advised her I really needed to go (my blood sugar was dropping). She was rude and had bad service. She deliberately ignored me and took someone else. I lost my patience at the end. This is not a place for any busy professional or parents in a rush etc. Plus the food was okay at best, I have had much better quality shawarma. I am all about supporting local, but I will pass, I don't need average food, thats over priced and with a side of bad service. Save your money and most importantly your time, also pro tip - there's another shawarma place across the road (more expensive but better quality food, faster, and waaaaaay better service).
Best garlic sauce in the National Capital Region!!! And that’s not a boost, don’t bother going to Palace. This place is all you need, shawarmas never miss, their pies incredible (cheese and zaatar/thyme) definitely my favourite but also meat or meat with cheese add lime and spice is to die for. Need food for a lot of people, get their family plates they can feed 8 people easily and everything is decently priced. Great food even better people!!
I have come to this shawarma station over 50 times while I lived in the south. They have a great shawarma and Lebanese pies (cheese pies , zaatar, meat pie)I won’t be going here again because they don’t know how to value customers.Yesterday I ordered a family shawarma platter for pick up. I usually take a coupon with me for 5$ off. Just as an fyi there is no barcode or anything on this coupon , only an expiry date. When I went to pick up my platter, I realized that I forgot my coupon at home. I have gone before and the cashier was able to just give me the 5$ off. This time the cashier was insistent she couldn’t do it. I even told her the older lady that works there at the cash has done me a favour in the past gave me the 5$ off when I didn’t bring the coupon once.She refused to even ask the manager. ALL GOOD no issues.I paid , and left. Got home and noticed there was barely any chicken to feed a “family” which this platter as meant to do. I called in to complain and the response they gave me was “it’s up to the person preparing the food” aka not her problem.She said next time we will make it right …. But I had my family there waiting to eat. There won’t be next time to be honest. I’ll just go to shawarma palace across the street from now on.
Thank you Shwarama Station for amazing food. The chicken shwarama was very soft and tasty along with some amazing dips. Definitely will be going to order again.
Lifelong supporter. Never going to order again.My chicken had spores on it. White nasty inedible and dangerous white spots all over. I ordered first thing when they opened so they likely served me old meat but honestly I’ve been throwing up ever since I took a single bite. I’ve had to throw my entire platter out, and threw out my meat and cheese pie as well just as a precaution.1/10 do not recommend, although it’s been my go to ever since I was like 10.
Great friendly service, food always fresh and flavorful! We had chicken shawarma plate, 2 meals in 1! Cheese pies are delicious too!
I've yet to have a bad experience here. The two guys who make the shawrama are fun to watch and seem like awesome dudes. Gotten wraps from here multiple times and I'm always happy, got a play once and that lasted me two meals