I hate to post such a bad review but after giving them the benefit of the doubt, I recently bought a cake there a second time for a very special milestone celebration. I bought a vanilla cake as was requested by the guest of honour. Surprisingly, vanilla cake is not easy to find so I decided to give this place a second chance. Both times (3 years ago and this past weekend) the cake came out of the freezer but that was not the problem. Both cakes were stale and dry. This time around, I paid $38 for a dry cake that tasted like sugarless butter icing. 9 out of 9 guests did not finish their cake, and it was all the talk about how terribly disappointing the cake was. We left the last three slices at the restaurant for disposal. I don't understand how this place stays in business.
I came back yesterday for the first time since the beginning of the Covid pandemic at 4 pm.What a difference compared to what it was beforeI ordered one portion of almond cake and one portion of praliné cake. I asked if the portions were frozen before because they did not looked fresh and the top was not shiny as it should be but they told it was fresh and not frozen.I took also the last two croissants remaining in the rack.I noticed that cake portions were very tiny about 1/3 than before for the same price.When we tasted it at home what a disappointment …the bottom of the croissants was very burnt, if I had seen it, I would not have bought them and the interior was very dense, either it was not enough risen or the daw was formerly frozen before and put directly in the oven, it was also very tasteless, another sign of being frozen. The croissants used to be one of the best in town and I bought them regularly before. I understand why they were the last two remaining.The cakes were also obviously frozen because the interior was not completely defrosted. We had to wait 20 minutes before eating it. I would not have bought it if I have known they were frozen before. They were pretty tasteless and the bottom of the praliné cake so hard that it was almost uneatable.I understand they are short staffed because of Covid and also have maybe less quality ingredients like almond powder which has almost doubled in price. I buy frozen food if I have transportation imperative and I defrost it slowly. If you freeze correctly low quality food, you defrost low quality food. When I buy at a bakery, I expect buying fresh cakes and if not, be informed of the freezing.I understand it was the end of the day and the shelves were completely empty and times are hard these days but if I paid 20$, I have far better quality for the same price at the Metro or Loblaws bakeries and a complete cake. We were very disappointed, I will try to go in the morning, if the same happens, we will never come back, many bakeries are very good in Ottawa making fresh products without cutting corners. It is a pity because it was one of the best places in town.
Their mille feuilles are so good (my dad, my sister, and I enjoyed them and it's rare for all three of us to like something). I've also tried their blueberry scone before and some other pastries I don't remember the name of...but it was all delicious. I have yet to try something of theirs that I didn't absolutely love. I usually take 1 star off if the items are a bit expensive but heck, it's so worth it for this bakery. :P
Very mediocre or even aged interior, but cakes are really decent quality compared to the other bakeries. Love Opera cake and so many others worth to try too.
We love this bakery. They have a good and delicious choice of cakes and pastries. Although I would recommend visiting them in the first part of the day if you expect to have a better selection of pastries. They also do custom cakes on request, but I never ordered them yet. Overall, I don't know any other places in Kanata that would compete with these guys.
I go to this place quite often. They have an excellent selection of cakes, breads, buns, croissants. Everything is good, which is kinda liberating as I never have to struggle to make decisions since I know there's no wrong decisions. It's a bit expensive though, so keep this in mind.
Went there on a Thursday at 10:00 a.m. and the display cases were empty except for 4 millefeuills, 2 chocolate exclairs and 4 tarts. I asked the gentleman behind the counter if more pastries woul be coming out he stated that is all they have because of superbowl! Like I said this was Thursday the superbowl was 4 days ago! l was upset and told him that I drove an hour into town for nothing. my friend had brought some home and shared some with me so I decided to get some also. I told him that this is not acceptable this is a bakery with no baked goods to offer.I was very disappointed.
Got 2 cakes for my wife's birthday, Parisienne and Tiramisu, I asked for frozen once since I was driving 2 hours away. Everything was excellent, very friendly helpful service, most importantly delicious cakes!
Lack of pride in ownership ? After ordering and enjoying a cake for a birthday in December, we decided to order once more for a second occasion in January. We called and spoke in great detail to bakery staff who recommended a cake that would serve the five of us and that was similar to the one ( which was no longer available) that we had previously. In a matter of fifteen minutes - and no later, we arrived to pick up the cake only to be told that it was "on back order" !!! We wondered whether we'd spoken to a different location but this wasn't the case. There was no apology and no suggestion as to when it would be available. What a way to run a business.....
Was one of my favorite places for baked goods. We ordered croissants & meat pie for the holidays, as we have done in the past. They were disgusting and tasteless. Croissants were too big with little to no filling. The meat pie was small with very little filling. The top and bottom crust was thicker than the filling. Obviously there are new owners and using the reputation of previous owners.Wanted to support local but it was a waste of money for our family. Will never visit again