Heart & Crown - Preston Street

353 Preston St, Ottawa - K1S 1V6
67 reviews
Pubs Irish Pub
(613) 564-0000

My group and I visited on a Tuesday night and we came in fairly close to their closing time for the day (something we were unaware of as it was only 10:30 but fair) immediately we felt unwelcomed by our server she was a blonde pregnant server. We asked to sit on the patio and it took another 10 minutes before we even got waters. She asked if we wanted food and we all said we wanted to just get drinks for the night, but needed more time to decide she seemed extremely mad about it (I’m mostly assuming because we were a younger group ages 19-22 so maybe she felt as if she couldn’t trust us). Two of our friends ordered drinks while the rest discussed leaving as we were feeling anxious about her attitude. When she brought the drinks she slammed them on the table and brought the checks without us asking and said we needed to leave in 15 minutes. She looked over at one of our friends who had her eyes closed for a couple seconds ( no exaggeration) and said “girl at the end of the table you can leave if you’re going to be sleeping” I explained that she was just tired and wasn’t sleeping and was completely sober. She got super mad at my response, we saw her walk into the bar and yell to the bartender (assuming she was complaining about us. My advice to the server would be to just say “hey were closing soon just to give a heads up” if she had a problem with us coming in so late (reminder it was 10:20 who knows if it was their actual closing time or she just didn’t want to serve us cause she seems to hate her job). Super anxiety triggering service.

The food was good! I would have given 5 stars if it weren't for a very slow service. I wasn't sure if they were missing some employees because it was a holiday when we dined in but we didn't get our food in a reasonable time. We had to wait 45 minutes and the second order of drinks came after we finished our food. We also had to wait long to pay because the server didn't bring the debit machine right away.On the other hand, the food was good. My daughter and I ordered Brisket Melt Sandwich with fries and we liked it. It was flavourful and the meat was so tender. Love their fries. My husband ordered the Pineapple Jerk Chicken Sandwich which he also liked. All in all it was a good food experience but not good service experience.

Very busy, short of staff. We were shoved in a corner, just inside the front entrance, and forgotten about. On the opposite site of the window, we watched a bum play with a pile of butts at a table. It was turning our stomachs. It took 40 minutes to get a drink/meal order done. Waited 55 minutes for food, barely warm. Asked for ketchup and more drinks. They came with the bill, when our food was done. Will not go back.

I’ve always had a great experience as a customer here. I absolutely recommend a Guinness or a delicious raspberry mojito to drink. The curry poutine and the Guinness BBQ wings are always a sure bet for me when I’m hungry. I’ve been here many times with different friends, and all of them have always been impressed with the service. Something you don’t find in just any pub. The patio is great for a sunny day, and has a covered and heated section for chilly or rainy nights. The live music on weekends is a great plus! Definitely recommend.

Great pub for food and drinks, love the curry poutine, Guinness bbq chicken wings, and a raspberry mojito to drink. Live music is always great!

What a way to ruin a date: we had dinner at the restaurant and a couple of drinks; we paid out the bill, and the band was just about to start playing, I hadn't even finished my beer (it was halfway), and the BOUNCER came to us and said: "WE NEED THE TABLE. YOU NEED TO GO" the waitress came to us in 2 min to again to tell us we need the table we are loosing on tips. Seriously!! RUDEThis was a very disrespectful and aggressive way of treating customers; it ruined our night. We left after the harassment we experienced; this is not a way to deal with customers; disappointing. Never again.I wish I could rate it -5 Stars. HORRIBLE STAFF.

Bad bad bad service.Same garbage food as any other location but the service here is exceptionally bad.Waited in an empty restaurant today for 10 minutes without anyone making eye contact before leaving to get a drink elsewhere.

A stylish Irish pub nestled in the heart of Little Italy. A selection of locally crafted and larger brand beers on tap. The menu is typical pub fare. One can't go wrong.

Delicious food and great ambiance! A wonderful Irish pub in the heart of Little Italy.

Great spot for drinks and eats. The live music was fantastic. And the staff were excellent. Ample parking across the street.