I'm an Uber driver and they made me wait an extended period of time for my order and it made me late delivering the food. I barely said a few words to them to keep things normal and simple. I'm not one to have a conflict, I'm a calm person and they thumbs me down on my uber rating for no reason at all, I was stunned to see it... This to me is a sign of unprofessional conduct on behalf of the owners. Thank you for rude and unprofessional service.
I was surprised to find all the chicken dishes we ordered to taste exactly the same. Just good old decent salt and pepper fried chicken. Is it good fried chicken? Yes. Is there anything Thai about them? No. The only thing remotely Thai is the generic sweet Thai chili dipping sauce. This place is as Thai as McDonald's was Chinese when they had the Szechuan nugget sauce.We ordered a thigh combo and an order of wings and they forgot to give us the fries and they ran out of mango salad. So we just had a bucket of chicken with zero variety. You would think they can at least do something a little bit different with the wings.Honestly at this price point and how generic the flavour is, you would be happier with KFC or Popeye's.Two stars for plain boring good old decent fried chicken. Stop taking advantage of the good reviews from when this place was The Fry. Stop claiming it's Thai.
Not really one to write reviews for restaurants but here I am to warn people. Do not eat at this restaurant. This is the worst fried chicken I have ever had in my life. It was very dry and lacked flavour. Avoid at all cost.
Well, I went in based on the good reviews, but made the mistake of not checking the most recent reviews. Turns out all the good reviews were for the previous chicken joint. Anyways, there were deep red colorations so I think the chicken was in the freezer a while. The crunch held up a while, but there was no flavour at all. Was pretty bummed out.
We used to order from this place quite regularly when it was still "the fry". Seems like it's still run by the owners who re-branded recently in order to save on franchising costs - terrible idea. The food quality has gone down dramatically and I'd be surprised if the place remains open for another year. Seems like all the ingredients are being purchased at costco with minimal preparation required - bland fried frozen chicken, costco fries, and basic condiments (ketchup, mayo, plum sauce). Save your money and order from kfc or popeyes instead lol.
The french fries here are good. A starch coating makes them extra indulgent and crispy.The chicken is technically proficient. Crispy on the outside, juicy and cooked through on the inside. But where is the flavour mama? All i got was salt and pepper. This restaurant could benefit hugely from offering a few different sauces they “toss” the chicken in before serving. Garlic & soy, honey garlic, buffalo, parmesan and herbs. It wouldnt take much for tons of variety and tons of flavour. A missed opportunity.
New restaurant re-branded from what I understand. The recipe is certainly different than the past fried chicken restaurant that was on site, is still available for online ordering, and the prices are similar to what was being offered before. The biggest problem here is CONSISTENCY. You literally reorder the same meal and something is different every time. (always some kind of mistake)
The most disguting fried chicken I have ever had! It was literally just an oil soaked sponge. Fries are the same. Left after barely eating anything because my stomach couldn't handle it ??The menu is tiny and no substitutions at all, only combos.They don't have hot sauce, not even a simple Frank's.I would give zero stars, but the waitress was so sweet and tried to accommodate as best as she could. She even tried to make us hot sauce with some powder seasoning and mayo.
I loved The Fry in Toronto, so I was super excited to find out that they had a branch in Ottawa. I was, however, very disappointed in the quality of the chicken. The chicken was dry and the orders we got were drenched with sauce. The garlic butter fries were still amazing, and I would highly recommend trying them if you're stopping by.
Might just be the best fried chicken ive ever had. Staff was nice service was great and food was phenomonal