While the prices are usually great, there is this awful smell at the entrance to the store. It smells like raw sewage. Not sure if it's coming from somewhere else, but the store should definitely look into this smell.
Has lots of selection and great prices but the store layout is not great at times.
Freshco is anything but. It's not a great grocery store, the produce in particular is pretty weak, but it gets the job done, and it's convenient for those of us in Findlay Creek.
Awesome prices, customer service and location.The Bank Street store used to be good 4 years back. The cashiers and the manager were helpful back then. Hence at that time gave the store 5 stars. Over the years the customer service and the produce have gone downhill. Understandably due to the current pandemic situation things have been tough and everyone is managing their best they can, but a store which supports an entire community should at these times gear up with better customer service. Most of the time the reps inside the store have no clue where things are and many times I have pointed out that there items on the shelf especially meat and produce items which are displayed on the shelves way past their expiration dates. Hence bringing it down to 2 stars. Let’s see whether it improves or goes down to 1 star.
So much for being honest. I stopped in to buy a few things plus a Turkey. The ButterBall Stuffed Turkey scanned as $0.00. The cashier called her coworker or supervisor and was given a new code to punch in. The price code was for the BB stuffed and came up as $25. Well I felt the need to mention that the price on the Turkey was $48.97. This time the manager, I assumed, was called. She explains the issue and then she came back a put in a different code which now the price was $48.39. She felt quite pleased and said that that price was good according to her. I said yeah I saved .60 cents and also said to her that I guess being honest doesn’t pay. She said well this way the managers numbers won’t be off. Definitely not a store that I will bother to shop at in the future. Still a crazy price for a Turkey.
The produce is OK in quality but not always cheaper than Farm Boy. The meat, deli, and frozen section are for shopping at your own risk. I've seen coolers that barely refrigerate, items way passed expiration date, meats that shouldn't be freezer burnt ir have a black purple hue. The rest of sure, pantry, etc. Are good and prices are not bad.
I didn't go to FreshCo until too years ago but now I love it. They have more affordable prices on fruits and vegetables and other foods on the shelves than a lot of other grocery stores, especially in the area. Also, the one in Findlay Creek has a big Middle Eastern and Indian food item section. The only bad experience I have had is with their meat. Based on my experience, it rarely stays good for more than a day (max 2) after buying it, regardless of the best before date, and I have never had this issue when buying meat from other stores. For anything else, this is my favorite grocery store.
Don't like the new open concept. Makes the place look very cheap even though the products are same price as any mid tier supermarket. New automated self-serve are good addons that somewhat solve hectic long lines during peak hours. The place carries multicultural products which is a big plus. People working there are very nice to deal with.
Horrible service. Cashiers are rude. Got one today at 5:45 and she was throwing my stuff on the belt. No thank you for coming in. Gave me my receipt with no eye contact and no thank you. Very rude. Was more worried about her plans for after work.
Nice and clean, a lot of choices and good price.